Sapience Workforce Intelligence, the leader in enterprise workforce intelligence (WFI), announced the launch of SapienceIQ, the company’s newest next-generation flagship platform. SapienceIQ translates digital work signals into actionable insights, empowering organizations to align workforce resources, optimize labor costs, improve performance management at scale, and quantify AI-driven efficiencies.

“Just years ago, few could have predicted the rapid convergence of digitalization, hybrid work, and AI redefining how work happens—let alone all these things happening at once,” said Bradley Killinger, CEO of Sapience Workforce Intelligence. “These shifts have made clear that alongside current essential business systems such as ITSM, SCM, CRM, and HCM, modern enterprises will need a core workforce intelligence layer to stay informed, competitive, and ready for the future. The Era of Workforce Intelligence has begun, and SapienceIQ delivers it.”

SapienceIQ provides unparalleled visibility into how work gets done across all workforce types globally —direct, contingent, onsite, remote, and hybrid. The privacy-by-design platform delivers real-time insights into labor efficiency, capacity utilization, and productivity alignment. It also provides contingent workforce verification in the form of a first-ever validation layer to confirm vendor invoiced hours and actual time worked.

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SapienceIQ also plays a pivotal role in preparing organizations for AI-driven transformation, helping leaders track adoption patterns, validate safe-use practices, measure AI-generated capacity, and quantify their Return on AI (RoAI).

“Enterprises are navigating profound change,” said Sharath Hari, Vice President, Everest Group. “Hybrid work, digitalization, and rising regulatory demands have redefined how organizations operate. Workforce intelligence provides the visibility they need—and platforms like SapienceIQ are delivering outcomes far beyond cost savings, from workload optimization and attrition prevention to stronger employee well-being and measurable ROI on digital and AI investments.”

What SapienceIQ Delivers

• Intuitive, Intelligent Interface: Empowers users to explore data through interactive visualizations that drive operational and financial transformation. Leverages natural language processing (NLP) for text and voice queries, plus machine learning (ML) and predictive analytics to deliver customizable views by role and access level.
• Baseline Performance Benchmarks: Establishes objective metrics for how work is performed across roles, functions, and geographies—replacing assumptions and anecdotes with data-driven clarity.
• Utilization & Capacity Tracking: Distinguishes time spent on value-creating work versus administrative drag, helping leaders rebalance workloads, automate low-value tasks, reduce burnout, and make smarter staffing decisions.
• AI Governance & Impact Validation: Detects unauthorized or shadow AI use, ensuring responsible adoption while quantifying verified productivity gains from sanctioned AI tools.
• Process Flow & Context Switching Analytics: Maps the real digital pathways employees use to complete tasks; exposing redundancy, bottlenecks, and cognitive overload caused by excessive app switching.
• Vendor & External Workforce Accountability: Extends transparency to contingent and contract labor, enforcing consistent performance standards and enabling verifiable invoicing accuracy, fair renegotiations, and smarter sourcing.
• Board-Ready Workforce KPIs: Provides repeatable, auditable metrics on workforce allocation, productivity, and ROI—allowing leaders to discuss performance with the same rigor as financial results.
• Extensive Data Integrations: Aggregates data from ERP, HCM, HRIS, VMS, ITSM, payroll, and other systems via a robust API framework. Insights and reports easily export to other enterprise analytics or data lake environments for benchmarking, forecasting, and modeling.
• Enterprise-Grade Security: SOC 2–compliant and ePrivacy-certified, with role-based permissions, customer-managed data masking, anonymization, log-in controls, and intrusion protections.
• Privacy Throughout: System design prevents capture of personally identifiable information (PII), keystrokes, mouse clicks, private browsing URLs, screenshots, or video—ensuring employee trust and compliance at every level.