VIQ Solutions, a global provider of secure, AI-driven, digital voice and video capture technology and transcription, announces the latest enhancements to its NetScribe Ecosystem.

As a part of the ecosystem, NetScribeTM Connect plays an integral role as a web application that streamlines transcript processing and review. The latest version of NetScribe Connect boasts a revamped User Interface (UI) and an enhanced User Experience (UX), based on real industry and user feedback. The updated UI allows users to seamlessly navigate the platform, while the improved UX incorporates transcript editing tools. It will now be easier than ever to request, view, and refine transcripts, thereby improving workflow efficiency.

“We are excited to introduce these enhancements to our solutions”

“We are excited to introduce these enhancements to our solutions,” said Susan Sumner, President and Chief Operating Officer at VIQ Solutions. “Our commitment to focusing on UX has driven us to expand NetScribe Connect to be even more compelling to our clients. With these improvements, we are proud to set a new benchmark for efficiency and accuracy in the transcription industry. Utilizing AI to drive productivity gains has always been at the forefront of our strategy but bringing these new tools to our customers is game changing.”

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NetScribe Connect’s latest standout feature is in-app editing of transcripts synced with video playback. This advancement allows users to review visual content side by side with the transcribed text to gain a deeper level of insight and guarantee precision. The new editing feature allows users to quickly proofread transcripts and make changes within the secure ecosystem versus downloading to edit in a third-party application.

To enhance its speech-to-text accuracy, VIQ Solutions has integrated domain-specific language models into its AI platform. These specialized models are tailored from industry datasets and trained to handle jargon and terminology unique to specific industries and regions, ensuring high fidelity and contextually relevant transcripts. This advancement reinforces VIQ’s commitment to providing transcription solutions that cater to the unique needs of its diverse client base, including Courts, Law Firms, Law Enforcement, Insurance and Media Broadcasting.

In response to the global nature of VIQ’s business, users can now request AI enabled translation and transcription services for common non-English languages, including Spanish, French, German, Dutch and beyond. This expansion in language capabilities makes VIQ’s speech recognition a versatile and inclusive solution for organizations worldwide.

Along with the hallmark feature of automatic multi-speaker identification and formatting, these updates reaffirm VIQ’s commitment to advancing the transcription industry. These unique capabilities significantly reduce the time required for manual formatting and transcription, providing world-class transcription solutions to a wide range of clients.

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