Krisp, the leader in real-time voice AI technology, announced the launch of AI Voice Translation v2.0, the second iteration of its AI-powered voice interpretation solution designed for conversations between human agents and customers. The new solution debuts a suite of advanced capabilities, including Synchronous mode, Auto-scoring, Custom Prompts, and Language Auto-detection to transform bilingual conversations, delivering speed, fluidity, and consistent quality assurance.

Krisp’s new comprehensive solution enables instant, reliable multilingual communication that eliminates delays, scheduling hurdles, and staffing constraints of human interpretation. AI Voice Translation introduces a new Synchronous mode, eliminating friction from high-stakes multilingual calls and empowering both parties to speak and hear in their languages with minimal delay. With advanced AI and deep-learning technology, Krisp provides instant bidirectional speech-to-speech translation and eliminates the need for third-party language service providers.

“AI Voice Translation introduces a new standard for multilingual communication for organizations of any size,” said Davit Baghdasaryan, CEO and co-founder of Krisp. “From instant, natural-sounding translation to automated quality checks and effortless deployment, we’re transforming how organizations connect with customers across languages. Beyond a technology upgrade, this tool drives faster resolutions and stronger customer relationships to improve performance at every level of the contact center.”

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In addition to bidirectional translation, AI Voice Translation introduces robust features, including:

• Auto-scoring: Automatically evaluates 100% of translated calls, replacing manual sampling with consistent, data-driven quality checks that maintain compliance
• Custom Prompts: Allows admins to pre-record branded, language-specific opening messages that set expectations, explain the call flow, and reflect the company’s tone of voice
• Language Auto-detection: Identifies a customer’s language within seconds and offers to activate Voice Translation, eliminating the need for standard language detection mechanisms
• Customer Vocabulary: Enables precise, industry-specific translations with preloaded key terms, product features, and domain-specific language for higher translation accuracy

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AI Voice Translation is already driving measurable results, with Krisp’s new Synchronous mode increasing translation accuracy by 5–10 Bilingual Evaluation Understudy points and making conversations feel less like translations and more like natural exchanges. The technology excels at handling numbers, IDs, and PII while preserving the emotional nuance of speech.

“Automated, AI-driven voice interaction continues to be one of the most preferred channels for customers who want to self-serve,” said Nicole Kyle, Co-Founder and lead Analyst from CMP Research. “Executives are prioritizing solutions like real-time translation that give customers control over their experience. When a voice interaction tool recognizes who the customer is and empowers them to choose how they’re served, it delivers personalization and speed — two elements that matter most to customer satisfaction.”

With support for over 80 languages, AI Voice Translation is designed for enterprise-grade management and scalability, and rigorous security standards that enable confident deployment across distributed teams and high-volume operations.