SPLICE Software and Duck Creek Technologies Announce Solution Partnership

Voice SearchCustomer Experience Management

By PRNewswire On Aug 23, 2018

Splice to Provide API-Based Next-Gen Digital Engagement Solutions to Duck Creek Customers

SPLICE Software, which specializes in using big and small data and voice technologies to drive customer engagement, and Duck Creek Technologies, the leading provider of SaaS core systems to P&C insurers worldwide, announced they have entered into a formal partnership. SPLICE is now a Solution Partner within Duck Creek’s partner ecosystem, offering solutions to Duck Creek customers through Duck Creek’s Content Exchange. SPLICE will be providing Duck Creek’s clients with API-enabled Data-Driven Dialogs for phone, SMS messaging, and Voice-First devices like Amazon Alexa and Google Home.

Duck Creek’s Content Exchange allows Duck Creek customers to review documentation and download packages of software samples, accelerators, and standards, including pre-configured line of business kits, reports, and third-party integrations available via Duck Creek’s Anywhere Managed Integrations (available exclusively through Duck Creek OnDemand, the provider’s SaaS solution for the P&C insurance industry) and new Anywhere Enabled Integrations.

Also Read: SPLICE Software’s Dialog Suite Shortlisted for Business Intelligence Category in SaaS Awards

“Integrating SPLICE’s Dialog Suit with Duck Creek Policy and Billing is great news for carriers. The ability to send personalized, intelligent alerts in an authentic, human voice will have a real impact on how Duck Creek customers reach their insureds and drive business results,” said SPLICE CEO Tara Kelly. “With seamless and secure data exchange, it’s now easier than ever for insurers to keep their policy holders informed via consent based, intelligent messaging.”

While the initial SPLICE Content Exchange offering is focused on late payment reminders, personalized, intelligent alerts can be customized to a variety of use cases to help insurers obtain needed information from insureds, provide updates on claims, and even mitigate risk with customized pre-CAT alerts and post-CAT notifications.

Also Read: Koble Signs Partnership with Axiata’s Xpand to Connect Asian Businesses to the World

“To offer process improvements and time-saving measures to our customers who value digital engagement, it was critical to align with a partner that employs cutting-edge technologies,” said Eddie Jones, Vice President of Strategies and Alliances at Duck Creek Technologies. “SPLICE brings some very impressive technology to the table in their API-based solution, and Duck Creek is happy to welcome them into our rapidly growing partner ecosystem.”