Brand Embassy and Talkdesk Form Partnership to Provide an Omnichannel Platform for Customer Service

By PRNewswire On Jul 13, 2018

This Partnership Between Brand Embassy and Talkdesk Enables Companies Globally to Scale Customer Service Operations Across Voice and Digital Channels in a Single Integrated Interface

Brand Embassy, the top-rated digital customer service platform, has signed a partnership with Talkdesk, the enterprise contact center platform, to offer a joint solution for omnichannel customer service.

This partnership between Brand Embassy and Talkdesk enables both large enterprises and midmarket companies globally to test, implement and scale customer service operations across voice and digital channels, including email, live chat, messengers, chatbots and social media, in a single integrated interface.

Khurram Taji

“Talkdesk is very happy to welcome Brand Embassy as the new partner in the Talkdesk AppConnect Innovation Ecosystem. Both current Talkdesk customers and prospects can start using a free 30-day trial of the solution with one click,” said Khurram Taji, Head of Enterprise Strategy & AppConnect at Talkdesk.

Vit Horky

“As contact centers move to a cloud-based model, mobile and social customers increasingly expect the same level of service no matter the channel. I’m proud to see Brand Embassy and Talkdesk offering a complete customer service solution that’s both easily available and scalable,” added Vít Horky, Co-founder and CEO of Brand Embassy.

Also Read: Brand Embassy Opens Representations in Mexico and Argentina

Brand Embassy is an omnichannel cloud-based customer service platform providing integrated social media, messaging, live chat and AI-powered chatbot service.

Customers such as T-Mobile, Vodafone, Alibaba, and Puma in 30+ countries have achieved 69% higher agent productivity, 61% higher sales conversions and have scaled operations by 300% with no additional headcount.

Brand Embassy helps companies to accelerate the digital transformation of contact centers in an agile and scalable manner.

Talkdesk Enterprise Contact Center Platform empowers companies to continuously improve customer experience. With enterprise class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,400 innovative enterprises around the world with thousands of seats, including IBM, Acxiom and Zumiez, rely on Talkdesk to power their customer interactions.