VIPdesk Connect wanted a platform that was completely cloud-based because its employees are all decentralized. The company wanted to move from multichannel to omnichannel to reduce channel barriers, leverage emerging channels, improve customer experience, and increase agent empowerment through an easy-to-use, unified Agent Desktop. The company also required an insight-driven solution that had a fast onboarding process and dedicated customer success team.

Effortless and Personal Customer Service with Bright Pattern Omnichannel Cloud Contact Center

By selecting Bright Pattern, VIPdesk Connect can provide its luxury brands a cloud-based solution with a simplified agent experience over traditional channels, like voice, chat, and email, as well as emerging channels, like SMS/text, bots, video, in-app, and social messengers.

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“Not only do you get the Bright Pattern platform, but you get the expertise,” said Jeff Kramp, VP of Technology at VIPdesk Connect. “We don’t have outages anymore…a lot of our challenges went away when we moved to Bright Pattern.”

VIPdesk Connect’s associates now have the most up-to-date, technologically advanced software solution in the CX industry. In addition to the latest software, VIPdesk Connect has the capacity to scale at a moment’s notice without the annoyance of having to deal with telcos or suffer drops in call quality.

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Companies of all sizes select Bright Pattern to support their customer care organizations because of its simplified yet robust omnichannel platform, enterprise functionality, cloud-first architecture, and the ability for business users to make modifications without needing professional services.

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