DataStax awarded for exceptional customer service and reaches nearly 80% Net Promoter Score®

DataStax, the real-time data company, today announced that it has received the esteemed NorthFace ScoreBoard Service Award℠ for a second year running. With this award, the Customer Relationship Management Institute (CRMI) recognizes organizations that have demonstrated world-class customer service throughout the year.

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“We were incredibly honored to receive this prestigious award in 2021 and are equally thrilled to receive it in 2022. Putting our customers first is fundamental to the success of our business and this accolade demonstrates our ongoing commitment to continuously exceed their expectations”

“We were incredibly honored to receive this prestigious award in 2021 and are equally thrilled to receive it in 2022. Putting our customers first is fundamental to the success of our business and this accolade demonstrates our ongoing commitment to continuously exceed their expectations,” said Kris Bhandare, vice president of support for DataStax.

“Our migration to DataStax Astra DB was a massive project for the company, as our applications are critical to how we run our business. Our migration journey was a resounding success, and DataStax played a key role in getting us there,” said Praveen Viswanath, enterprise architect, Alpha Ori Technologies.

To receive the NorthFace ScoreBoard Service Award, companies must pass an audit from the CRMI and earn exceptional satisfaction levels and loyalty from their customers. Companies must also score highly across the board in a number of categories, including technical support, customer experience, and account management.

DataStax has again passed the audit with flying colors, with a nearly 80 percent Net Promoter Score® (NPS). This places DataStax well above industry averages, according to data compiled by SurveyMonkey, which shows the average NPS for organizations is 32.

Furthermore, DataStax has met a NorthFace ScoreBoard Index (SBI) score of 4.8 out of 5, based on an audit of 300 customer responses following their interaction with customer support. To be considered for the award, companies need to earn a score of at least 4.0 on this scale.

DataStax is the one of the few vendors in the database market to be honored with this award and joins several brand-name companies who’ve won in the past.

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