New solution allows enterprises to integrate partner systems of record and single sign-on, achieve seamless record flow and centralized reporting functions

ZINFI Technologies, Inc., a company leading the definition and creation of Unified Channel Management (UCM) solutions and a leader in through-channel marketing automation and partner relationship management (PRM), and SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, today announced that they have a fully integrated CRM-PRM solution.

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ZINFI’s highly advanced partner relationship management platform is powered by a set of do-it-yourself (DIY) tools for small to large enterprises to automate and manage their channels effectively. ZINFI’s platform allows enterprise customers to reduce their operating costs and accelerate revenue growth through a highly automated end-to-end channel management framework. As a part of this framework, ZINFI’s platform will now connect to SugarCRM’s platform. With this integration, customers now have access to the following features:

• Partner Systems of Record (PSOR) Integration – Customers will be able to take their SugarCRM resident PSORs and seamlessly synchronize them with ZINFI’s Partner Profile module
• Single Sign-On (SSO) Integration – Either SugarCRM or ZINFI can be used for primary identity management for SSO integration
• Seamless Record Flow – Platforms for both SugarCRM and ZINFI can be configured in peer-to-peer, parent-child or child-parent configurations to allow seamless data flow logic and synchronization
• Centralized Reporting – Integration and data synchronization allows customers to have users reside on SugarCRM for reporting, while channel partners can access dynamic reports on ZINFI’s platform or vice versa

“Over the past decade, ZINFI has been fortunate to serve a wide variety of small, medium and large enterprise accounts for their channel management automation, allowing us to develop deep knowledge of a variety of channel management use cases,” said Sugata Sanyal, founder and CEO of ZINFI. “Our customers have been asking for a platform that is fully integrated with SugarCRM’s customer experience management solutions. This latest release of our integrated platform fulfills that request, significantly reducing implementation and management costs, and exponentially speeding up platform configuration time.”

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“As a company that is heavily invested in its partner ecosystem, Sugar has long relied on our partners to advance our three pillars, which consist of an intelligent customer experience platform, no-touch information management and continuous cloud innovation,” said Chris Pennington, Chief Customer Officer of Sugar. “Whether a customer needs assistance with a few add-on modules or is looking for start-to-finish configurations, it’s our partners who help make the magic happen. Combining our strengths with partners like ZINFI helps transform Sugar into great customer experience solutions.”

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