InMoment, the leading provider of Experience Improvement (XI)™, announced that its XI™ technology platform has been named a 2020 Customer Experience Innovation winner.

InMoment launched its hyper-modern XI™ technology platform to challenge the industry status quo for customer experience, and it now has over one million active daily users across all its technologies. InMoment is improving experiences for both customers and employees, and it has recently challenged the world’s top brands to move away from ineffective experience management offerings to more modern and impactful experience improvement.

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Presented by TMC’s Customer Magazine, the 2020 Customer Experience Innovation Award recognizes best-in-class companies setting the standard in delivering exceptional customer experiences.

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“The XI platform is unique; it’s the only technology of its kind in the world, and it makes experience improvement for the world’s top brands possible,” said David Joiner, Chief Technology Officer, InMoment. “Harnessing customer data in any form—unstructured data and structured data alike—and creating powerful experience improvement opportunities is why the world’s top, most forward-thinking brands are moving to XI.”

“Congratulations to InMoment for receiving a 2020 Customer Experience Innovation Award. InMoment and its XI™ platform have been selected for setting the standard in delivering world-class customer experiences,” said Rich Tehrani, CEO, TMC. “We’re pleased to recognize this achievement and know we will continue to watch for further innovation from InMoment in 2021 and beyond.”

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