The Company will demonstrate its fully integrated intelligent AI, automation, and collaboration tools, among other experience-driving solutions

LiveVox, a proven cloud CCaaS platform built to transform contact center performance, will participate as a sponsor at Enterprise Connect 2023, the leading conference and exhibition for enterprise communications and collaboration, in booth #1920. The event will take place March 27-30 at the Gaylord Palms Resort & Convention Center in Orlando, Florida.

“Today’s contact center and digital communications landscape is driven by experiences – whether you’re the customer or the employee, positive experiences drive the loyalty, business results, and ultimately, ROI, that organizations need to thrive”

“Today’s contact center and digital communications landscape is driven by experiences – whether you’re the customer or the employee, positive experiences drive the loyalty, business results, and ultimately, ROI, that organizations need to thrive,” said John DiLullo, CEO, LiveVox. “We’re excited to meet with our valued customers and growing network of ecosystem partners, to showcase how contact center leaders can deploy the LiveVox platform to drive contact center collaboration and productivity.”

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LiveVox will be demonstrating its latest AI-infused and collaboration-focused capabilities that reduce customer effort and create exceptional customer experiences:

• LiveVox Agent Assist transforms agent guidance by enabling real-time call transcripts, automated post-call note summarization, in-conversation intelligent assistance, and alerts.
• The LiveVox Happiness Index displays conversation sentiment to agents in real time during every customer interaction and also generates a holistic sentiment score across each customer’s full interaction history, offering a richer understanding of customer relationships.
• LiveVox Connect combines the best elements found in today’s popular collaboration tools with real-time prioritization to connect staff across the contact center and keep dispersed teams aligned, engaged, and on task.

In recent months, LiveVox has expanded its partner ecosystem to include Resellers, Managed Service Providers, Integration Partners, and other leading contact center solution providers and welcomed First Fire, ICS, and Vintegrity into its Partner Program.

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