Instacart, Patterson Companies, Premier Bankcard, Priceline, UnitedHealth Group, and Volaris Recognized for Achieving Outstanding Results in Customer Engagement

Verint, The Customer Engagement Company^™, today announced the winners of its Global Customer Awards at Engage 2022, the industry’s premier customer engagement event in Orlando, Fla.

Verint’s Engage Global Customer Awards recognize individuals and their respective organizations that are using Verint solutions to help close The Engagement Capacity Gap^™, and, in turn, build enduring relationships with customers. Customers were recognized for their ability to connect work, data, and experiences across the enterprise, and they were awarded in the following categories: Excellence in Workforce Engagement; Innovating with AI and Analytics; Driving Digital-First Engagement; Elevating Experience Management; and Customer Engagement Champion.

“By leveraging automation, AI and analytics, they have improved productivity and efficiency, improved retention rates for their customer engagement teams and ultimately created a better experience for their customers. Congratulations to our winners for successfully navigating another challenging year.”

This year, Verint invited industry analysts Sheila McGee-Smith, founder and principal analyst of McGee-Smith Analytics, and Dan Miller, lead analyst and founder of Opus Research, to evaluate the finalists and determine the winner of each category.

According to Sheila McGee-Smith, “The finalists in all of the award categories have shown great commitment to customer experience. Their use of Verint solutions is very sophisticated, demonstrating that each company will do whatever it takes to meet customer needs and provide high quality customer experiences.”

Dan Miller also commented on the level of customer commitment. “Many of the finalists are using multiple Verint solutions, similar to a Swiss Army knife, while dealing with extreme circumstances brought on by the pandemic. Their in-depth knowledge of the technology and ability to successfully put it to use during these challenging times is impressive and reflects their ongoing commitment to serving their customers,” he said.

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Following are the winners of the Verint Engage Global Customer Awards in their respective categories.

Excellence in Workforce Engagement

Winner ‒ Instacart
Kelly Robinson, manager of workforce systems and process

Highly Commendable: Stanley Black & Decker – Outdoor
Samantha Thompson, quality and workforce management supervisor

Innovating with AI and Analytics

Winner ‒ PREMIER Bankcard
Nicole Garber, director, customer experience and process innovation

Highly Commendable, Work Entropy
Andrew Kennedy, founder and head of culture

Driving Digital-First Engagement

Winner ‒ UnitedHealth Group
Jeremy Dekam, director of business analysis, omnichannel, and Angela Sanders, director of knowledge management and learning solutions

Highly Commendable, Lenovo
Global Community Team, WW eCommerce – Jessica Mara, Benjamin Green, Bethany Knittel, Daniel Cox, Diana Lochli, Mari Babikova, Sylvia Tran

Elevating Experience Management

Winner ‒ Patterson Companies
Kevin Stundon, workforce manager

Customer Engagement Champion

Winner ‒ Priceline
Jeremy Ellis, vice president, customer care

Customer Engagement Champion – Central and Latin America

Winner ‒ Volaris
Daniel Gelemovich Torenberg, director of marketing and digital, and Iker Urionaguena, senior director customer care

“It’s inspiring to see how these customer engagement heroes have positively impacted their organizations,” says Verint’s Celia Fleischaker, chief marketing officer. “By leveraging automation, AI and analytics, they have improved productivity and efficiency, improved retention rates for their customer engagement teams and ultimately created a better experience for their customers. Congratulations to our winners for successfully navigating another challenging year.”

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