Today’s Daily MarTech Round-up covers the latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Sisense, Vonage, LogMeIn, Kustomer, and Verizon.

Sisense Releases New AI Natural Language Capabilities to Improve Data Driven Decision Making

Sisense, the world’s leading analytics platform for builders, announced its latest quarterly release which empowers users with deep, actionable insights from their complex data, no matter where it is located. The Q1 ‘20 quarterly release includes a focus on AI throughout the platform, the Sisense patent-pending Knowledge Graph based on hundreds of billions of past analytics events, and the robust and flexible tools that developers have come to expect from Sisense.

The Vonage Contact Center helps RAM Tracking Avoid Disruption in Customer Experience as it Transitions Employees from Office to Home During COVID-19

Vonage, a global business cloud communications leader, today announced that RAM Tracking has maintained its commitment to outstanding customer service with the Vonage Contact Center by transitioning employees from working in the office to their homes in response to the COVID-19 pandemic.

LogMeIn Virtualizes Face-to-Face Tech Support with Rescue Live Lens

LogMeIn is making it simple and safe for organizations to provide exceptional customer and employee experiences with enhanced visual support solutions. Building on LogMeIn’s industry leading remote support offer Rescue Lens, the new Rescue Live Lens elevates video-based support to the next level by eliminating the need to download and install an app, providing a more seamless and convenient user experience.

Kustomer Launches KustomerIQ, Leveraging Intelligence Throughout Its Customer Service Platform

Kustomer, the SaaS platform reimagining enterprise customer service, announced the broad rollout of KustomerIQ, its artificial intelligence engine embedded across the Kustomer CRM platform. Kustomer IQ is empowering companies to do more with less, and operate as efficiently as possible in the face of a reduction of resources.

Verizon Buys BlueJeans to Open New Opportunities in 5G-Era of Remote Conferencing

Today, Verizon has announced it has struck a deal to acquire its rival, B2B Video Conferencing software company BlueJeans. The transactional details of the deal remain undisclosed at the time of this reporting. BlueJeans founders and key management team will join Verizon to lead the continued growth and innovation of the business. BlueJeans employees will become Verizon employees immediately following the close of the deal.

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