Squaretalk joins forces with LeadSquared for a more productive and personalized customer experience

Squaretalk, a global provider of cloud communication software for contact centers, proudly announces a strategic partnership with LeadSquared, a new-age SaaS platform for end-to-end sales, marketing, and onboarding automation solutions. The collaboration enables Squaretalk to provide its clients, especially high-velocity sales and marketing teams, with LeadSquared’s flexible and adaptive customer relationship management (CRM) services.

The companies teamed up to create a seamless native integration and give agents the features they need for an improved customer experience, in one place. Without leaving LeadSquared’s CRM platform, they can now make direct high-voice-quality calls, access all customer information and previous interactions, and set up follow-ups with just a few clicks.

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Enhanced with Squaretalk’s features, LeadSquared CRM functionalities ensure that each incoming or outgoing call is instantly matched to the correct preexisting customer profile and recorded for future reference. This saves both agents and clients significant time, personalizes the experience, and increases sale rates and first-contact resolutions.

“The partnership with LeadSquared will allow us to provide an even more comprehensive solution that enhances our clients’ sales capabilities, ensures seamless customer communication, and boosts their overall proficiency,” said Elie Rubin, CEO of Squaretalk.

LeadSquared also highlights the benefits the collaboration brings – “We’re delighted to welcome Squaretalk to the LeadSquared ecosystem,” said Sridhar Sampat, Vice President of Partnerships and Business Development. “With their smooth telephony integrations and communication platforms alongside LeadSquared’s cutting-edge sales and marketing CRM platform, we’re dedicated to providing a flawless experience for our shared clientele.”

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