Dialpad adds unlimited domestic voice calling and SMS capabilities to its comprehensive suite of unified communications and contact center solutions

Dialpad Inc., the industry leader in AI-powered communication and collaboration, today announced it is bringing localized Direct Inward Dialing (DID) and SMS support to businesses operating in Australia. Dialpad customers can now take advantage of unlimited calls and text messaging at a cost-effective level. DID is a communications feature that allows organizations to assign personal business phone numbers to each employee—without needing a separate physical phone line for each.

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“As a Dialpad Partner we really enjoy working with the Dialpad team who are laser-focused on delivering world-class business communications and the best customer experiences”

While any cloud voice provider can easily offer and port DID phone numbers domestically, the ability to provide customers with international numbers designated for mobile phone usage is much more of a challenge. Built over more than 10 years, Dialpad’s robust telephony infrastructure and carrier relationships now allow Australian businesses to leverage local DID presence to empower today’s increasingly remote workforces. With local presence, companies can reach out to customers with a phone number that matches their area and country code. Regardless of location, companies can add a personal touch to outbound marketing, sales and service efforts. Dialpad also offers direct calling access in more than 70+ countries, giving customers a local presence in major global markets.

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“As a Dialpad Partner we really enjoy working with the Dialpad team who are laser-focused on delivering world-class business communications and the best customer experiences,” said Artemi Kelly, Director, Untangled. “The addition of mobile DID and SMS to the Dialpad platform will be a game-changer for Dialpad and its customers in Australia, where the need for feature-rich, reliable and affordable communications solutions continues to rise across all industries.”

The Dialpad enterprise cloud communications platform is the one place for a truly unified Communications as a Service (TrueCaaS™) experience and is revolutionizing business communications by unifying different methods of communications in a mobile-friendly manner. With the introduction of TrueCaaS, Dialpad is at the forefront of customer innovation, offering users one app to tap for calling, conferencing, messaging and contact center needs. With AI-powered Voice Intelligence (Vi™) running throughout the platform, customers benefit from accurate real-time transcripts, sentiment analysis and advanced analytics — all within a single pane of glass.

“Hybrid work is here to stay and businesses need reliable, secure communications solutions to keep operations running smoothly. At Dialpad, we believe you don’t need ten different tools to do so. Instead of making businesses purchase separate apps for calling, video meetings and customer experience, we bring everything together into one simple and intuitive platform that leverages the power of AI to transform the way you work,” said Gerard D’Onofrio, Australia Country Manager, Dialpad. “We are excited to bring unlimited domestic calling and texting for our customers and to deliver an optimal communication and collaboration experience.”

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