Udio Systems Releases SMS Functionality to Enhance Client and Customer Engagement

The class management software provider has added a new communication feature to enable clients to send instant texts to their customers directly from Udio.

Class management software provider, Udio Systems (Udio), has added a new communication feature that enables clients to send instant text messages to their customers directly from their Udio account.

Alongside email, Udio customers in Australia will now have the option to set up SMS templates that they can send out automatically when an event is triggered (such as an overdue invoice) or manually (for example, if there is a last-minute closure).

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“The ability for our clients to be able to send texts on a mass, individual or class-by-class basis is a game changer for their business,” says Sue Doncon, General Manager of Operations at Udio. “While our email platform is effective for longer content, SMS will be ideal for urgent notifications, particularly one-off events such as lesson cancellations.”

As well as improving customer communication, SMS will also save businesses hours in time, as they’ll no longer have to manually text, call or email individual customers with time-sensitive updates.

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