CallTower, a global leader in delivering cloud-based enterprise-class unified communications and collaboration solutions, announced they are offering a Native Microsoft Teams Cloud Contact Center through their strategic partner, Five9. In July 2020, Five9 announced its selection as a Microsoft strategic contact center partner to integrate its Intelligent Cloud Contact Center platform with Microsoft Teams.

Marketing Technology News: Momo Announces New Executive Chairman and CEO

Five9 and Microsoft Teams integration improves customer experience by taking the collaboration capabilities of the Teams platform and integrating it with the Five9 Intelligent Cloud Contact Center solution. This gives contact center agents access to all the resources of their Teams’ community, providing quicker resolutions to issues.

Marketing Technology News: Rokt Raises $80 Million Funding

“We are thrilled to that our strategic partner, Five9 was one of the few selected by Microsoft to deliver a Native Teams Contact Center integration,” says CallTower’s Chief Revenue Officer, William Rubio. “Enabling a native cloud contact center solution within our Microsoft Teams Direct Routing environment is a key to our customers.”

Five9 recently named CallTower the “US Reseller of the Year – 2020” as part of the Five9 2020 Global Partner Awards.

Marketing Technology News: Adoption of CommerceIQ’s ML-Based Ecommerce Platform Soars