Building on global momentum and widespread customer satisfaction, Dialpad is positioned as a Visionary for the second time, and in the Gartner Magic Quadrant for the fourth consecutive year

Dialpad, the industry-leading Ai-Powered Customer Intelligence Platform, announced it has been positioned as a Visionary by Gartner, Inc. in the 2022 Magic Quadrant for Unified Communications as a Service (UCaaS), Worldwide.

In the past year, Dialpad has seen exponential momentum and continues to see growth globally driven by demand for integrated Unified Communications and Contact Center services that are easy to use, quick to scale and, most critically, Ai powered.

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“We’re excited to be recognized as a Visionary in the Gartner Magic Quadrant for UCaaS”

“We’re excited to be recognized as a Visionary in the Gartner Magic Quadrant for UCaaS,” said Craig Walker, CEO of Dialpad. “At a time when businesses and contact centers alike are grappling with hybrid work environments, our end-to-end Ai-powered Customer Intelligence Platform for contact centers, voice, and video, keeps everyone connected no matter where they’re based while providing real-time insights into customer satisfaction and team performance. We believe our position in this year’s Magic Quadrant validates the growing market need for Ai-powered, integrated unified communications and we look forward to continuing our leadership in the industry.”

With the integration of omnichannel and digital self-service, Dialpad’s Ai-powered Customer Intelligence Platform provides an all-in-one solution built in the cloud that is simple for users to set up and deploy. With integrated real-time speech recognition and natural language processing, Dialpad’s platform not only powers voice, video, and messaging on any device, but also seamlessly captures and analyzes conversations to automate workflows and deliver predictive insights.

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