RingCentral’s Unified Cloud Communications and Contact Center Solutions enable 2,200+ users to work from anywhere

RingCentral, Inc., a leading provider of global enterprise cloud communications, collaboration, and contact center solutions, today announced that Goosehead Insurance, Inc a rapidly growing independent personal lines insurance agency, is using RingCentral’s cloud communications solutions to enable their entire organization to work from anywhere, using any device. Leveraging RingCentral Office^®, a Unified Communications as a Service (UCaaS) solution, and RingCentral Contact Center™ capabilities, Goosehead is supporting over 2,200 people in a work from home environment across the nation.

Goosehead Insurance is one of America’s fastest growing insurance agencies, and allows customers to choose policies and products from more than 80 leading carriers. As a result of the COVID-19 global pandemic, Goosehead was faced with the need to enable all employees to work from anywhere in order to maintain business continuity. With RingCentral’s unified communications capabilities including team messaging, video meetings and phone system already in place, Goosehead was able to transition its employees seamlessly to a work from home environment.

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“As the world came to terms with the COVID-19 pandemic and pivoted to working from anywhere, we too were faced with the reality of equipping our employees with the right technology to maintain operation of our business with all our employees working from home,” said Michael Moxley, vice president, Service Delivery at Goosehead Insurance. “RingCentral’s cloud solution, as presented to us from our partner Liquid Networx, has always been one of our most critical applications. By using RingCentral’s solutions, we were able to seamlessly transition to a work from home environment in just a few days. In fact, because of the simple user interface and enhanced mobile capabilities of the RingCentral platform, we have been able to sustain premium growth through April even with the switch to a virtual environment.”

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Key RingCentral Benefits for Goosehead Insurance include:

• Enhanced mobility: Goosehead employees use the RingCentral mobile capabilities to communicate and collaborate from anywhere, using any device, in any mode they choose.
• Security and trust: RingCentral’s secure and reliable industry-leading platform has given Goosehead the peace of mind to work from home without any compromises or concerns.
• Open Platform: The RingCentral Platform has more than 3,000 certified integrations that have enabled Goosehead to integrate communications services into their other business applications, including Google Chrome, Outlook and Salesforce.

“The COVID-19 pandemic has led to difficult circumstances that have changed the way businesses operate forever,” said Anand Eswaran, president and chief operating officer, RingCentral. “A modern communications infrastructure that can enable employees to remain productive while they work from home is no longer just a nice to have, it’s now a necessity. Legacy communications solutions lack the flexibility to support the surge in work from home and the new digital workforce.”

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