Hi Marley, creators of the only intelligent communication platform built for the insurance industry by people who know insurance, today announced the company has closed a $25 million Series B financing round. The investment was led by Emergence Capital, with Founder and General Partner Gordon Ritter taking a seat on Hi Marley’s Board. Returning firms Underscore, True Ventures, Bain Capital Ventures and Greenspring also participated in the round, along with additional investors including Brewer Lane Ventures.

Hi Marley makes it simple for insurance carriers to seamlessly communicate with policyholders via text to increase transparency and cut through inefficiencies. By providing a smart SMS platform purpose-built for the insurance industry, inside of which the entire ecosystem of service providers can communicate, carriers delight customers, achieve faster time to resolution, and see financial results.

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The funding comes at an inflection point for the insurance industry. Consumers already enjoyed a tremendous amount of choice in carriers, and they’ve never had more power and ease to change with just a few clicks on their phones. People are also driving less, so customers are looking for products like usage-based coverage to save money, which has squeezed the industry’s margins. The result is a ‘perfect storm’ of customer churn that in some cases has reached 40 percent.

Feedback from policyholders has put pressure on carriers to interact with customers in the channels they prefer, and integrate more of the insurance claims ecosystem, such as body shops and rental agencies, as well as offer digital communications channels for services other than just claims. As a result, the number of carriers using Hi Marley’s platform has doubled, and the company has seen a 4x increase in the user base.