Twilio Microvisor IoT Platform has expanded beyond cellular connectivity to solve end-to-end infrastructure challenges for IoT builders.

Twilio, the leading cloud communications platform, today announced a major expansion of the company’s IoT offerings with the launch of Microvisor, an IoT connectivity and device management platform that offers embedded developers a one stop shop for building connected devices, keeping them secure, and managing them through their lifetime. Twilio aims to significantly accelerate IoT adoption by providing as much critical but common infrastructure as possible, so that IoT teams can focus on delivering unique value to businesses and consumers.

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At SIGNAL 2020, Twilio also announced significant enhancements to its Cloud Contact Center platform to meet ongoing demands for agility and customer intelligence.

Microvisor IoT Platform Supercharges IoT Deployment Process in the Crisis Situation

Millions of developers around the world have used Twilio to unlock the magic of communications to improve any human experience. Twilio has democratized communications channels like voice, text, chat, video, and email by virtualizing the world’s communications infrastructure through APIs that are simple enough for any developer to use, yet robust enough to power the world’s most demanding applications.

“While Super SIM solved the cellular connectivity challenge for IoT builders, we quickly learned that customers were still wrestling with the other foundational aspects of embedded software that are unique to IoT,” said Evan Cummack, general manager of Twilio IoT.

Evan added, “Microvisor is the only platform that offers embedded developers the conveniences of a fully managed IoT platform, while giving them the freedom to craft their embedded software exactly how they’ve always done.”

“Twilio IoT has enabled us to adapt to disruptive industry trends and build new IoT solutions fast, without compromising critical security or reliability,” said Raj Krishnamurthy, CEO at Freespace, a workplace technology solutions company. Freespace built a “return to work” solution on Twilio using IoT sensors and digital signage that allow facility managers to safely re-open large office spaces during the pandemic.

Raj added, “Whether it’s taking care of critical security or allowing us to write embedded code that will work reliably and long-lived, Twilio has proven to be a rock-solid partner for the long run.”

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In order to deploy a fleet of connected devices, IoT builders have to solve for device security, reliable connectivity, over-the-air firmware upgrades and connectivity issues — all of which require specific domain expertise and none of which contribute to the product experience of a device. This complexity contributes to a high rate of failure for IoT projects. The new Microvisor platform abstracts away many of the common infrastructure challenges burdening IoT developers by offering:

Lifetime Managed Security

A one-time fee will take care of constant monitoring of vulnerabilities and applying security patches to the devices and involved cloud components, performed by Twilio.

Fail-safe over-the-air code debugging and updates

Developers can debug devices remotely, wherever in the world they are deployed, and push code updates frequently and safely, without worrying about breaking the device with a bad update.

Support for any language & embedded OS

The architecture of Microvisor lets developers reuse any existing embedded code and continue developing in the language and embedded OS of their choice. This is achieved using Arm® TrustZone® hardware isolation technology, which is now becoming available for Cortex®-M microprocessors, and is supported on select STMicroelectronics® chips.

With Microvisor, IoT builders can expect lower development costs, faster time to market and the agility to innovate, while relying on Twilio to maintain the critical security and the ability to push code updates not only at deployment time, but for the lifetime of the device. Microvisor brings the agility and resiliency of cloud computing to the world of embedded devices and IoT.

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In order to build the world’s leading customer engagement platform, Twilio developed deep expertise interfacing with telecommunications networks around the world — this expertise enabled Twilio to make Super SIM the best option for global cellular IoT connectivity. With Microvisor, Twilio expands its IoT ambitions to leverage the company’s true secret sauce: developer experience, developer relations, and the creation and operation of a mission-critical developer platform that scales from innovators to enterprises.

By making communications a part of every software developer’s toolkit, Twilio is enabling innovators across every industry — from emerging leaders to the world’s largest organizations — to reinvent how companies engage with their customers.

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