Provider of Employee Service Management Solutions Aims to Accelerate Growth and Increase Market Share with New Investment

Samanage, the service success company, announced a $30 million investment from Morgan Stanley Expansion Capital, the growth-focused private investment platform within Morgan Stanley Investment Management. Samanage seeks to accelerate their exceptional year-over-year growth and expand their global market share in the IT Service Management (ITSM) industry.

This new funding comes after several years of sustained growth for Samanage. Samanage was built to address the need for a modern IT and employee service management platform that people love to use. Today, Samanage serves over 2 million users worldwide and helps them to rapidly and consistently deliver a superior service experience across departments, including IT, HR, finance, facilities, marketing, and any other team. These solutions have the ability to transform how employees get their work done, while ultimately improving how external customers are served.

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“By providing the most innovative employee service management solution in the market, we are able to focus on redefining the service experiences of our customer’s employees. Samanage gives organizations the ability to dramatically improve employee engagement and productivity,” said Doron Gordon, Founder and CEO. “Service Success translates to employee success, and ultimately, business success — and that’s what Samanage is all about. We are excited to partner with Morgan Stanley Expansion Capital to accelerate our vision.”

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Samanage continues to build upon IT Service Management (ITSM) best practices to create a platform that is as usable as it is cutting-edge by incorporating the latest technologies, ranging from automation to artificial intelligence and machine learning. Their solutions have won countless industry awards and are recognized as the most reviewed, and highest rated ITSM solution across a variety of customer review websites like Gartner Peer Insights and G2 Crowd.

“Samanage has a clear vision for improving the employee service experience for their customers by leveraging the principles of ITSM in every department to create smart and meaningful service experiences across the organization,” said Pete Chung, Head of Morgan Stanley Expansion Capital. “Employee service is a large and growing industry and Samanage’s leadership and market position is very promising. We are excited to partner with Samanage and support their continued success.”

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