Treasure Hunt Has Been Selected For Demonstrating Innovation, Quality And Unique Features Which Have Had A Positive Impact On The Customer Experience

TouchPoint One, the leading provider of employee engagement and performance optimization solutions, announced that TMC, a global, integrated media company, has named Treasure Hunt as a 2017 Contact Center Technology Award winner, presented by CUSTOMER magazine.

“Congratulations to TouchPoint One for being awarded a 2017 CUSTOMER Contact Center Technology Award. Treasure Hunt has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience. We’re pleased to recognize their achievement,” Rich Tehrani, CEO, TMC said.

Treasure Hunt is an employee reward and incentive solution that transforms routine performance achievement and skills development processes into captivating and empowering interactive experiences. Treasure Hunt leverages performance analytics and engaging thematic dashboards enhanced with game mechanics and social enterprise features to help employees perform smarter, happier and with greater support and confidence. Performance and reward scoring is based on KPI or balanced scores sourced in real-time from the Acuity Performance Management Platform and/or other commercial or internal BI platforms and data sources.

“Overcoming turnover, absenteeism, employee morale and other key challenges requires more than savvy analytics and big data, but deep consideration about how intelligence is delivered and made useful to front-line personnel and managers. Employees appreciate Treasure Hunt because it animates their quest for performance excellence with an entertaining expedition for gems, riches and glory. We are honored to be recognized by TMC and accept this 2017 Contact Center Technology Award,” Greg Salvato, CEO,  TouchPoint One said.

This 12th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

Acuity was developed by veteran call center executives seeking a comprehensive, intuitive, enterprise-grade performance management solution. Their desire to efficiently measure, monitor and support agents and thereby increase customer satisfaction and maximize overall business performance could not be met by any solution available – so they built it.
From the ground-up, Acuity was conceived and designed specifically for contact centers and the people accountable for their performance.