Value Management pioneer DecisionLink today announced that it has completed its SOC 2 Type II audit, performed by KirkpatrickPrice, making it the first customer value management (CVM) solution to hold this designation. This attestation is evidence of DecisionLink’s strong commitment to data protection and privacy protocols on behalf of its customers, and proof that the company has the necessary internal controls and processes in place to deliver on this promise.
A SOC 2 audit provides an independent, third-party validation that a service organization’s information security practices meet industry standards stipulated by the AICPA. During the audit, a service organization’s non-financial reporting controls as they relate to security, availability, processing integrity, confidentiality, and privacy of a system are tested.
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The SOC 2 report delivered by KirkpatrickPrice verifies the suitability of the design and operating effectiveness of DecisionLink’s controls to meet the standards for these criteria.
“SOC 2 certification is widely seen as the leading benchmark for enterprise data security,” said DecisionLink Co-Founder and Chief Technology Officer John Porter. “As the only CVM platform in the industry to earn this status, customers can deploy our ValueCloud® solution knowing that our systems are also helping to safeguard their corporate reputations and their own customer data.”
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DecisionLink’s award-winning ValueCloud® platform is the foundation for a modern, secure, and scalable enterprise-wide customer value management program. ValueCloud® is a SaaS-based enterprise CVM platform helping companies such as CrowdStrike, ServiceNow, NCR, DocuSign, Marketo, VMware, and more deploy a robust, scalable system that establishes value throughout the entire customer journey. Businesses using ValueCloud® as an alternative to traditional, time-intensive manual processes demonstrate significant positive gains in revenue growth, reduced churn, and increased customer satisfaction.
“The SOC 2 audit is based on the Trust Services Criteria,” said Joseph Kirkpatrick, President of KirkpatrickPrice. “DecisionLink delivers trust-based services to their clients, and by communicating the results of this audit, their clients can be assured of their reliance on DecisionLink controls.”
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