New direct routing solution and enhanced add-on capabilities provide improved flexibility and calling experience across communications platforms

Fuze, the leading cloud-based communications provider for the modern global enterprise, today announced expanded Microsoft Teams integrations to enable more seamless and efficient workflows between both Fuze and Teams users. These enhancements to the Fuze for Teams portfolio feature a new direct routing solution and expanded add-on functionality, improving the overall enterprise communications and collaboration experience across all modalities. With Fuze for Teams, customers can enhance their Teams experience through enterprise-grade security and reliability across a consistent global platform.

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“At Fuze, we are committed to meeting users where they work, which means eliminating as many barriers as possible to efficient and productive workflows that meet all of today’s communications needs”

Across the modern workforce, many employees must navigate between a range of communications platforms throughout their workday for internal and external meetings, including Microsoft Teams. The COVID-19 pandemic has accelerated this challenge for employees, as organizations now rely on a myriad of communication solutions to remain productive in a remote or hybrid work environment. Now more than ever, knowledge workers, contact center agents, front-line workers, executives, and end users need a solution that is secure and reliable, while being easy to use and manage.

“In a recent Frost & Sullivan survey, more than half of businesses are and will be using multi-vendor solutions in the foreseeable future,” said Elka Popova, vice president and global program director at Frost & Sullivan. “That’s why integrations that deliver seamless workflows are increasingly critical. Fuze for Teams combines strength in global voice alongside strong collaboration-centric and mobile-user experiences.”

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Key features of Fuze’s expanded Microsoft Teams integration include:

• New Direct Routing Options: New flexible direct routing (calling) through Fuze is now available for users with any Teams license and for customers who want all communications, whether its meetings, calling, or chat, to live within the Microsoft Teams experience — ensuring all Teams users have a voice.
• Expanded Click-to-Connect Functionality: Enables customers to use Microsoft Teams with Fuze Calling and Meetings without any additional cost.
• New Add-On Capabilities: Enhancements to the Fuze for Teams add-on gives Teams users voicemail access and control, an enhanced call history, expanded contact list capabilities, and access to the Fuze Contact Center agent tab — regardless of whether a user is using Direct Routing or Click-to-Connect.

“At Fuze, we are committed to meeting users where they work, which means eliminating as many barriers as possible to efficient and productive workflows that meet all of today’s communications needs,” said Rob Scudiere, president and chief operating officer at Fuze. “These integration updates provide users with a flexible and consistent communications experience across the Fuze and Microsoft Teams platforms, while enabling users to mix-and-match Fuze for Teams solutions depending on their unique use case. This is an important step towards more productive and efficient communications across the enterprise.”

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