GoToConnect Contact Center honored for improving customer service technology and improving the customer experience

LogMeIn, Inc., a leading provider of cloud-based SaaS solutions such as GoToConnect, GoToMeeting, LastPass and Rescue, announced today that TMC, a global, integrated media company, has named GoToConnect Contact Center as a 2021 Contact Center Technology Award winner, presented by CUSTOMER Magazine.

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“We are honored to be recognized for the continued excellence and innovation our team has put into making GoToConnect Contact Center one of the top collaboration offerings available today,” said Mike Sharp, Chief Product Officer, Unified Communications & Collaboration at LogMeIn. “The last year has been a challenge, especially for smaller businesses, but GoToConnect allows companies to quickly adapt and improve customer communications at a fraction of the price of competitive solutions.”

GoToConnect Contact Center can be deployed in one day and is designed with small and medium-size businesses in mind. The solution provides insight into how many calls are being handled, allows automatic call back for customers unable to speak to a live agent and provides tools designed to increase agent effectiveness and productivity so that organizations can easily improve and capitalize on their customer interactions.

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“Congratulations to GoToConnect for being awarded a 2021 CUSTOMER Magazine Contact Center Technology Award. GoToConnect Contact Center has been selected for demonstrating innovation, quality and unique features which have had a positive impact on the customer experience,” said Rich Tehrani, CEO of TMC. “We’re pleased to recognize their achievement.”

This 16th-annual Contact Center Technology Awards honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

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