Robotic Process Automation (RPA) Helps Specialty Pharmacies Improve Patient Engagement and Reduce Costs

ParcelShield Holdings, LLC (“ParcelShield”), the leading provider of technology-enabled predictive parcel tracking and patient engagement solutions for the healthcare industry, today announced the availability of ParcelShield Engage, a suite of highly customizable patient communication tools and a campaign management platform that helps specialty pharmacies drive the right balance between improving patient engagement and delivering efficiency across operations and cost management.

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“With ParcelShield Engage, specialty pharmacies are able to proactively strike that balance between driving the best patient experience, elevating Net Promoter Scores and finding efficiencies in operating expenses.”

ParcelShield Engage allows specialty pharmacies to enhance their digital patient engagement strategies and stay connected with members and patients according to their communication preferences. Engage provides multiple engagement applications that automate and streamline communications directly to the patient, such as refill reminders, product recalls, emergency response, and more.

“ParcelShield Engage provides specialty pharmacies with a customizable, user-friendly platform to take control of their patient engagement performance in the way that best supports their unique customer base,” said CEO Guillermo Sollberger. “With ParcelShield Engage, specialty pharmacies are able to proactively strike that balance between driving the best patient experience, elevating Net Promoter Scores and finding efficiencies in operating expenses.”

Additionally, ParcelShield Engage integrates with multiple engagement systems for notifications and confirmations, such as automated calls, texts, and emails to deliver everything from ship notifications, delay notifications, delivery confirmations and more. The combination creates opportunities for more efficient customer service operations and resource management, from optimization of call center staffing and routing to automation of fulfillment kickoff processes, whether the specialty pharmacy utilizes internal teams or third-party vendors to deliver customer service.

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