SurveyMonkey announced it has updated SurveyMonkey for Salesforce on Salesforce AppExchange, a leading enterprise marketplace for partner apps and experts, providing customers new ways to automate beautiful, personalized email surveys with Salesforce.

“SurveyMonkey for Salesforce is one of our most popular integrations. We’re excited to empower our customers to make even better data-driven decisions from right within their existing Salesforce workflows.”

The SurveyMonkey Salesforce integration is currently available for SurveyMonkey for CX and SurveyMonkey Enterprise customers on AppExchange

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Key benefits of the enhanced SurveyMonkey for Salesforce integration include:

• Easy, automated survey programs: Create and send personalized email surveys and automatically generate outbound messages right within the SurveyMonkey integration – even without in-depth technical expertise.
• Unlock full SurveyMonkey email collector functionality: Including analytics, automated email follow-up, HTML formatting, and embedding the first question within an email to boost response rates.
• Hyper-personalize survey emails: Couple survey data with existing customer information in Salesforce to create targeted campaigns and hear from more of your customers at scale.
• Trusted AppExchange solution: Benefit from the security and reliability of a Salesforce AppExchange listed solution

With the SurveyMonkey Salesforce integration, users can build a 360-degree view of the customer by monitoring key customer experience metrics like customer satisfaction score (CSAT), Net Promoter Score (NPS®), and customer effort score (CES) alongside Salesforce data. This empowers organizations to make better-informed decisions and better understand how feedback impacts growth and retention.

SurveyMonkey is the world’s most popular platform for surveys and forms, built for business and loved by users. We combine powerful capabilities with intuitive design, effectively serving every use case, from customer experience to employee engagement, market research to payment and registration forms. With built-in research expertise and AI-assisted technology, it’s like having a team of expert researchers right at your fingertips. Trusted by millions–from startups to Fortune 500 companies–SurveyMonkey helps teams gather insights and information that inspire better decisions, create experiences people love, and drive business growth.

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