Vocinity integrates Deepgram’s Automatic Speech Recognition to enhance the quality and reduce the latency of interactions with their virtual video assistants.

Vocinity announced today the integration of Deepgram’s Automatic Speech Recognition (ASR) platform. The combined solution enhances the quality and reduces the latency of interactions with Vocinity’s virtual sales and service assistants. Vocinity works with best-in-class technology partners while abstracting the complexity from citizen developers using their no-code agent builder. This integration further demonstrates the scalability and flexibility of the Vocinity solution.

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Vocinity already provides the most advanced, interactive conversational video assistants that engage by having natural voice-based, rich media conversations. Vocinity AI-powered, no-code, zero-footprint, no download virtual assistants make shopping, sales, and service interactions more engaging, informative, and profitable.

To enable these experiences, Vocinity leverages best-of-breed providers for voice recognition, conversational AI, text-to-speech, digital humans, and proprietary breakthrough technology to enable truly human-like experiences. The addition of Deepgram enhances its industry-leading position by improving recognition rates and further reducing its best-in-class latency.

“Deepgram’s easy-to-use APIs allow us to add it to our platform quickly,” said Nathan Stratton, Founder, and CTO of Vocinity. “And their patented deep neural network meets our price, accuracy, and latency performance needs better than other competing solutions.”

“We are excited to see our technology used in Vocinity’s innovative video-based virtual humans,” said Adam Sypniewski, CTO of Deepgram. “It’s great that our AI technology, supporting human-level conversations, will change the way we interact with each other and do business.”

The Vocinity platform is a customer and partner-friendly solution for enterprises, brands, and retailers. Vocinity virtual assistants deliver valuable outcomes up to 900% less expensive than full-time employees or contractors. Go to https://www.vocinity.com and speak with Gabbi directly to learn more.

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