PracticePanther Launches Native Two-Way Business Texting

PracticePanther announced the release of their latest feature, two-way business texting, built natively in the system. Now, PracticePanther customers can quickly communicate with their clients using a unique phone number to send and receive text messages directly from their legal practice management software.

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“We’re beyond excited to launch our brand new, innovative text messaging feature, which provides our customers the ability to instantly serve their clients directly from PracticePanther”

In the United States, 91% of citizens have their mobile devices within reach 24/7, making it the quickest way to communicate. Lawyers can take advantage of this fact and start conveniently communicating via text message to their clients to save time throughout their day. Sending and storing messages, documents, and payment records instantly in a single platform helps maintain smooth operations at any law firm. National surveys also show that 90% of customers prefer text messages over direct phone calls. During a stressful legal process, clients can respond to a text quickly regardless of time or place, making them feel more comfortable along the way.

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“We’re beyond excited to launch our brand new, innovative text messaging feature, which provides our customers the ability to instantly serve their clients directly from PracticePanther,” said Soumya Nettimi, CEO of PracticePanther. “From intake to follow up to payment collection, embedded text messaging can greatly enhance a law firm’s customer engagement and satisfaction.”

The business texting feature in PracticePanther will allow users to start communicating more effectively, at no additional cost for customers enrolled in the business plan. Texts are sent from a unique business phone number, and all messages and attachments are stored within a contact or matter profile, leaving an easily accessible audit record. Customers will also be able to text payment links to their clients, making it easier than ever to collect payments on invoices.

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