New Duck Creek Technologies integration brings pay by text capabilities to insurers in Australia, the UK, and beyond
SPLICE Software, a customer engagement company specializing in automated communication workflows and digital communications, announced that text payments for policyholders, automated via an integration available for Duck Creek’s Policy and Billing solutions, are available in the USA, UK, and Australia.
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The integration of text-to-pay is in direct response to growing customer demand. Text messages have a 98% open rate, and text-to-pay has risen in popularity as contactless payments and other alternative payment methods surfaced during the COVID-19 pandemic. Customers are more ready than ever to explore new channels of communication.
“Companies who want to meet customer expectations need to offer choices, and Duck Creek has just made it easier to do so with our latest text payment integration,” said Tara Kelly, President and CEO of SPLICE Software®. “Payment by text is secure, convenient, and efficient for all parties, and we have made it easy for you to get started.”
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This out-of-the-box integration with SPLICE includes configuration tools that can be added to an existing insurance product in Duck Creek Policy and then leveraged to send automated texts to policyholders whenever a bill is due. With the pay by text billing option, SPLICE can contact a policyholder with an SMS text that includes a link to a carrier’s portal, where the policyholder can then initiate payment in Duck Creek Billing.
“To offer process improvements and time-saving measures to our customers who value digital engagement, we were excited to partner with SPLICE in 2018,” said Elizabeth Del Ferro, VP of Partner GTM at Duck Creek Technologies. “The company brings some very impressive technology to the table in their API-based solution, and the availability of payment by text is a fantastic tool to offer to our mutual customers.