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SPLICE Software

SPLICE Software Announces New Offering for Retailers Amid Pandemic

Retail Fast Pass Aids in Shoppers Virtual Shopping Experience, Allowing for More Certainty That They're Protected From COVID-19 SPLICE Software, a customer engagement company specializing in automated communication workflows, digital communications and real business results, today announced the launch of Retail Fast Pass, an Integrated VIP Appointment Experience for virtual shopping, in-store shopping and product pick-up. Retail Fast Pass™ is customized for the new normal. The platform communicates with customers and…

SPLICE Software Named “Best Overall Conversational Marketing Company” in 2019 MarTech Breakthrough Awards Program

Prestigious Annual Awards Program Recognizes Standout Marketing, Advertising and Sales Technology Around the World SPLICE Software, which specializes in using big and small data and voice technologies to drive customer engagement, announced that it is the winner of the "Best Overall Conversational Marketing Company" award by MarTech Breakthrough, a leading market intelligence organization that recognizes the top companies, technologies and products in the global marketing, sales and advertising technology industry today.…

Making Voice Tech More Human Is as Easy as 1-2-3

Customers love technology, but they crave human interaction too. Several years ago, Gartner predicted customers would manage 85 percent of their relationships with an enterprise without interacting with a human being. But a PwC survey from last year found that 82 percent of Americans and 75 percent of all consumers want to interact with a real person. That creates a thorny dilemma for companies. Businesses are going all-in on digital transformation so they can compete and win in the future. But they also know business…

It’s Time To Find Your Company’s Voice

Are you ready for the voice revolution? Gartner predicts that by 2020, 30 percent of web browsing will be done without a screen. Voice assistants accounted for twice as many sales in the fourth quarter of 2017 than in the fourth quarter of 2016. And speaking of voice-first devices like Amazon Echo and Google Home, voice-driven technology is being adopted at a faster rate than any technology in human history; by 2022, voice assistants will reach 55 percent of US households. These statistics make it clear that voice-tech…

SPLICE Software and Duck Creek Technologies Announce Solution Partnership

Splice to Provide API-Based Next-Gen Digital Engagement Solutions to Duck Creek Customers SPLICE Software, which specializes in using big and small data and voice technologies to drive customer engagement, and Duck Creek Technologies, the leading provider of SaaS core systems to P&C insurers worldwide, announced  they have entered into a formal partnership. SPLICE is now a Solution Partner within Duck Creek's partner ecosystem, offering solutions to Duck Creek customers through Duck Creek's Content Exchange. SPLICE…

SPLICE Software Receives 2017 CUSTOMER Magazine Workforce Optimization Innovation Award

Emergency Management Solutions Honored for their Exceptional Innovation and Commitment to Improving the Customer Experience SPLICE Software announced that TMC, a global, integrated media company, has named its Emergency Management Solutions as a 2017 CUSTOMER Workforce Optimization Innovation Award winner. The solutions have two components: Data-Driven Dialogs let users issue critical automated voice messages to deliver catastrophe warnings, post-catastrophe service updates, branch closure notifications…