Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot …
bpm’online Has Been Recognized as a Winner in the CRM Watchlist 2019 Award
bpm’online, a global business software company leading in the space of business process automation and CRM, has been named a …
Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research …
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
Simplifies Expanding Cisco Contact Center Solutions with Calabrio’s Leading Cloud-Based Suite for Customer and Agent Engagement Calabrio, a leading provider …
Braze Achieves Global ISO 27001 Certification
Leading Customer Engagement Platform Recognized for Ongoing Commitment to Information Security Braze, the leading global customer engagement platform that delivers …
AirAsia Takes off with Ada-Powered Virtual Assistant
Ada’s AI Reduced Customer Wait Time up to 98% in One Month Ada, a Toronto-based AI customer engagement platform, announced …
SpotOn Acquires Lifeyo to Provide Effortless Website Building Solutions to Small and Medium Businesses Nationwide
SpotOn Transact, LLC, a cutting-edge payments and software company redefining merchant services, announced the acquisition of Lifeyo, a website development …
4 Ways to Improve Customer Engagement Across All Channels
No matter what industry you’re in, you likely have this problem: capturing your audience’s attention for more than a few …
Informatica Unveils Industry’s First Data Hub Reference Architecture for Customer Engagement
Simplifies and Automates the Delivery of Trusted, Contextual, and Relevant Data with a Real-Time, Complete View of All Data Across …
Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement
Start-Up Disrupting the Travel Industry Selects Bright Pattern for Its Global Travel Services Platform to Provide Seamless, Effortless Omnichannel Experience …
Urban Airship Expands Senior Leadership Team with VP Appointments for Sales and Product Marketing
Urban Airship Bolsters Product Management Team with Proven Executives from Enterprise Software Leaders Today, leading customer engagement company Urban Airship, announced …
RedPoint Global Launches Next Generation of the RedPoint Customer Engagement Hub
Redpoint Revolutionizes How Marketers Leverage Data and Analytics to Drive Personalized Engagement RedPoint Global, a top provider of customer data …
Braze Raises $80 Million in Latest Funding Round, More Than Doubling Valuation to $850 Million
The Braze Human Approach to Customer Engagement Continues to Disrupt Legacy Cloud Players Today, Braze (formerly Appboy), the leading global customer …
Verint Announces Customer Engagement Collaboration with Microsoft
Verint Enters Microsoft One Commercial Partner Program; Company to Showcase Recording Solution for Microsoft Skype for Business and Microsoft Teams …
Freshworks Unified Marketplace Platform Arrives to Provide Seamless Omnichannel Customer Engagement
Freshworks Launches Unified Marketplace Platform – the SaaS Industry’s First Fully-Integrated Customer Engagement Platform Today, Freshworks has announced the launch of a …
Digital Customer Engagement Platforms Spredfast and Lithium Technologies Announce Merger
The Announcement Ensures a Fireball for the Future of Digital Customer Engagement Spredfast and Lithium, the spearheads of digital customer …
CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns
Combined Messaging Suite and Advanced Segmentation Tools Bring More Contextually-Relevant Messages That Build User Engagement Mobile customer engagement and analytics …
Pegasystems Appoints Jeff Farley as Vice President of Global Sales Operations
Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has appointed Jeff Farley as vice president …
TechBytes with Chris Zaloumis, Senior Director, Enterprise Video Offerings, IBM
Chris Zaloumis Senior Director, Enterprise Video Offerings, IBM Video has taken the enterprise by storm. B2B video is poised to …
Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honors
“Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) …