WhatsApp Business API Added to Freshworks Omniroute, Its Patent-Pending Routing Technology, Allowing Businesses to Easily Manage WhatsApp Inquiries Freshworks, a …
Verint Launches AI Blueprint to Simplify Enterprise Investment in AI
Conversation Analysis System Determines Precisely How Companies Can Best Leverage AI and Accelerate Automation Return on Investment Verint Systems Inc., …
Messaging is the New Growth Channel For Marketers
Messaging has become the preferred method of communications for the global community. According to a 2018 eMarketer survey, by the year 2022, nearly …
Maropost Offers Access to Return Path’s Comprehensive Email Deliverability Tools
New Partnership Strengthens Email Performance Within Data-Driven Customer Engagement Programs Maropost, the unified platform that simplifies customer engagement for B2C …
Iterable Appoints Go-To-Market Veteran Jeff Samuels as Chief Operating Officer
Cross-Channel Customer Engagement Platform Expands Leadership to Accelerate Growth Iterable, the leading growth marketing platform for cross-channel customer engagement, announced …
Accengage Enables Businesses to Personally Connect With Their Customers on WhatsApp
On the Heels of Its Acquisition by Urban Airship, Accengage Continues to Invest in New Platform Capabilities That Enable Broader …
MarTech Interview with Rytis Lauris, CEO and Co-Founder, Omnisend
"Brands need to keep up and respond to the omnichannel demand by being present on various channels and engaging with …
94% of Consumers Are Frustrated by Disjointed Experiences and Poor Customer Journeys
Research Shows There’s No ‘Third Time Lucky’ for Brands Failing at Customer Experience New research launched from Thunderhead reveals that two …
CallMiner Visualize Powered by Tableau Enriches Speech Analytics Insight with Graphical Impact
CallMiner, the leading provider of award-winning speech and customer engagement analytics platform, Eureka, announced the launch of Eureka Visualize for …
Swrve Marketing Engagement Platform Helps Hopster Heighten Awareness of Safe Content for Parents and Their Children
Hopster Implements Intelligent Messaging Campaigns to Realize a 42 Percent User Engagement Rate Swrve, a global leader in intelligent customer …
MarTech Interview with Paige O’Neill, CMO, Sitecore
"Marketers will make meaningful progress on personalization to deliver digital interactions that are tailored to the customer’s needs and provide …
CoreMedia Appoints Jim Stirewalt, Former IBM VP, as General Manager for North America
Former VP of Sales for IBM Watson Customer Engagement to Lead US Growth CoreMedia, developer of the content management and …
Independent Research Firm Names Pegasystems as a Leader in Real-Time Interaction Management
Pega Receives Top Scores in Current Offering and Strategy Categories Pegasystems Inc., the software company empowering digital transformation at the …
Alterra.ai Introduces Answer Bot for Zendesk to Help Businesses Automate Customer Support
Alterra.ai, a Deep Learning startup that builds virtual assistants for intelligent customer engagement and support, announced that Alterra Answer Bot …
bpm’online Has Been Recognized as a Winner in the CRM Watchlist 2019 Award
bpm’online, a global business software company leading in the space of business process automation and CRM, has been named a …
Verint Once Again Ranked as a Leader in Gartner’s Magic Quadrant for Workforce Engagement Management
Verint Systems Inc., The Customer Engagement Company, announced that Verint has been named a Leader by Gartner, Inc. in the research …
Calabrio Extends Cisco SolutionsPlus Program Participation with Calabrio ONE Cloud Solution
Simplifies Expanding Cisco Contact Center Solutions with Calabrio’s Leading Cloud-Based Suite for Customer and Agent Engagement Calabrio, a leading provider …
Braze Achieves Global ISO 27001 Certification
Leading Customer Engagement Platform Recognized for Ongoing Commitment to Information Security Braze, the leading global customer engagement platform that delivers …
AirAsia Takes off with Ada-Powered Virtual Assistant
Ada’s AI Reduced Customer Wait Time up to 98% in One Month Ada, a Toronto-based AI customer engagement platform, announced …
SpotOn Acquires Lifeyo to Provide Effortless Website Building Solutions to Small and Medium Businesses Nationwide
SpotOn Transact, LLC, a cutting-edge payments and software company redefining merchant services, announced the acquisition of Lifeyo, a website development …