customer engagement

The research explores marketers’ practices across first-party data, identity resolution, and technology investments Merkle, a leading technology-enabled, data-driven customer experience management (CXM) company, has…
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K-12 teachers and parents share their most preferred method of digital communication as schools shifted to online or hybrid learning in the 2020-2021 school year OneSignal Inc, the leading solution for customer engagement messaging, today…
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The intelligent, cloud-based platform brings together advanced digital capabilities for improved business and patient outcomes. Global professional services firm ZS has announced the launch of ZAIDYN by ZS—a platform for life sciences…
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Piano, a global analytics and activation platform, today announced that Nick Worth has joined the organization as its inaugural chief client officer. Worth is an accomplished B2B service delivery and marketing leader with a proven track…
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Tech-enabled BPO hires new chief financial officer to drive success and digital transformation iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, today announced that it has hired John Jacobi as…
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Combination Accelerates Intuit’s Vision to Provide an End-to-End Customer Growth Platform for Small and Mid-Market Businesses Intuit , the global technology platform that makes TurboTax, QuickBooks, Mint, and Credit Karma, today announced…
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EngageSmart, a leading provider of vertically-tailored customer engagement software and integrated payments solutions, today announced the launch of its initial public offering of 14,550,000 of its common stock following its conversion into…
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International mobile marketing automation and customer engagement leader, Upstream, is set to further accelerate its expansion plans after securing an €8m funding package from HSBC UK. Enabling mobile customer engagement and acquisitions…
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Strong Momentum in First Half; Raising Guidance for the Year Verint®, The Customer Engagement Company™, today announced results for the three and six months ended July 31, 2021 (FYE 2022). Revenue for the three months ended…
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SoPost Appoints Hélène Tournesac as France Partnerships Director to Power Growth Efforts SoPost, a state-of-the-art online sampling platform, today announced their France market launch with the appointment of Hélène Tournesac, who will…
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New Bring Your Own Model (BYOM) functionality integrates open-source technologies, complementing an analytics framework that helps businesses operationalize artificial intelligence (AI) and machine learning (ML) projects at scale Teradata,…
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Clickatell solves the last mile of digital transformation by embedding payments in the service stream, simplifying digital commerce for consumers Clickatell, a leader in mobile communications and chat commerce, launches Chat 2 Pay. Chat 2…
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Global customer engagement and mobile messaging provider MessageMedia (www.messagemedia.com) today announced the launch of SMS for ActiveCampaign, its latest integration app with the leader in customer experience automation. The direct…
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Captivate audiences with memorable live experiences and keep them engaged with on-demand content all in one place to accelerate customer journeys ON24 introduced new capabilities for audiences to watch ON24 Webcast Elite live webinars…
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Dixa, a leading customer engagement platform that creates value for brands and customers in a conversational, friendly, and engaging way, announced the addition of Devin Poole to its leadership team as Global Head of Market Research.…
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Startek, a global provider of customer experience management solutions, has been recognized by IAOP®, the International Association of Global Outsourcing Professionals, for Excellence in Strategic Partnerships. This recognition is being…
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Simpson brings his 20 years as a marketing executive in the convenience and consumer packaged goods industries to the Impact 21 team. Throughout his diverse career, Simpson has led his teams to greater sales, profitability, and growth.…
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Verint , The Customer Engagement Company™, announced the completion of the previously announced transaction to acquire Conversocial, a leader in conversational customer experience delivered over messaging channels. Marketing Technology…
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Mailbox Power CEO Joe Kenemore announced the appointment of Mike Whitmire to EVP of Marketing. Mailbox Power CEO Joe Kenemore announced the appointment of Mike Whitmire to EVP of Marketing. Whitmire brings deep marketing automation…
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Product Recognition Comes amid Rapid Global Expansion, Growth and Industry Pace-Setting Innovation Yellow.ai, the world's leading customer experience (CX) automation platform, trusted by 700+ enterprises globally, today announced it has…
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