Simplifies and Automates the Delivery of Trusted, Contextual, and Relevant Data with a Real-Time, Complete View of All Data Across …
Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement
Start-Up Disrupting the Travel Industry Selects Bright Pattern for Its Global Travel Services Platform to Provide Seamless, Effortless Omnichannel Experience …
Urban Airship Expands Senior Leadership Team with VP Appointments for Sales and Product Marketing
Urban Airship Bolsters Product Management Team with Proven Executives from Enterprise Software Leaders Today, leading customer engagement company Urban Airship, announced …
RedPoint Global Launches Next Generation of the RedPoint Customer Engagement Hub
Redpoint Revolutionizes How Marketers Leverage Data and Analytics to Drive Personalized Engagement RedPoint Global, a top provider of customer data …
Braze Raises $80 Million in Latest Funding Round, More Than Doubling Valuation to $850 Million
The Braze Human Approach to Customer Engagement Continues to Disrupt Legacy Cloud Players Today, Braze (formerly Appboy), the leading global customer …
Verint Announces Customer Engagement Collaboration with Microsoft
Verint Enters Microsoft One Commercial Partner Program; Company to Showcase Recording Solution for Microsoft Skype for Business and Microsoft Teams …
Freshworks Unified Marketplace Platform Arrives to Provide Seamless Omnichannel Customer Engagement
Freshworks Launches Unified Marketplace Platform – the SaaS Industry’s First Fully-Integrated Customer Engagement Platform Today, Freshworks has announced the launch of a …
Digital Customer Engagement Platforms Spredfast and Lithium Technologies Announce Merger
The Announcement Ensures a Fireball for the Future of Digital Customer Engagement Spredfast and Lithium, the spearheads of digital customer …
CleverTap Launches Automated Customer Journeys To Enable More Effective Omnichannel Marketing Campaigns
Combined Messaging Suite and Advanced Segmentation Tools Bring More Contextually-Relevant Messages That Build User Engagement Mobile customer engagement and analytics …
Pegasystems Appoints Jeff Farley as Vice President of Global Sales Operations
Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has appointed Jeff Farley as vice president …
TechBytes with Chris Zaloumis, Senior Director, Enterprise Video Offerings, IBM
Chris Zaloumis Senior Director, Enterprise Video Offerings, IBM Video has taken the enterprise by storm. B2B video is poised to …
Verint’s Intelligent Self-Service Automation Capabilities Take First Place with Two Prestigious Industry Honors
“Best Overall AI Solution” in 2018 AI Breakthrough Awards; “NextGen Innovation of the Year” in 2018 Customer Contact Week (CCW) …
Interview with Robert Seo, CEO US, Buzzvil
"CMOs are seeing a record number of users opting-in for lockscreen content, and marketing strategies in turn are including that …
Tunity Launches SDK for Audio, Increasing Usage of Businesses’ Consumer Facing Mobile Apps
Businesses Can Now White Label This First of Its Kind TV Audio Streaming Technology For Their Mobile First Strategy Tunity, …
Pegasystems Named a Visionary in Gartner’s Magic Quadrant for Mobile App Development Platforms
Pegasystems Inc., the software company empowering customer engagement at the world’s leading enterprises, announced it has been named a Visionary …
Aurea Email Marketing Revamps Cloud-Based Aurea Campaign Manager to Optimize Marketing Performance
Streamlined Interface and New Infrastructure Help Marketers Deepen Customer Engagement Aurea Email Marketing (AEM), which delivers robust customer engagement solutions, …
Connected Planning: The Key to Customer Engagement
Engagement is the heart and soul of the customer relationship. Engaged customers are happy customers—they not only share their opinions …
Swrve 3.0 Can Win You More Moments of Multi-Channel Engagement
Swrve 3.0 Is a Powerful Microtargeting Tool Integrating with Multi-Channel Campaign Workflows to Extend Reach Across Mobile, Web, Email and Streaming …
Entytle Insyghts Approved as the First Aftermarket Recurring Revenue Application on Microsoft AppSource
Entytle, the leading provider of Aftermarket Engagement solutions for Original Equipment Manufacturers (OEMs), announced that their Entytle Insyghts application has been published on Microsoft …
Urban Airship Named a Leader in the 2018 Gartner Magic Quadrant for Mobile Marketing Platforms
Urban Airship Positioned in the Leaders Quadrant and the Furthest on the Completeness of Vision Axis Overall Customer engagement company Urban …