New Vodcast Episode: ExxonMobil Joins Comarch To Discuss Fuel Retail CX And Strategy

Comarch, a global software house delivering customer engagement and marketing solutions, has released episode 3 of its vodcast, "Coffee with Comarch Loyalty." In this episode, Comarch's Head of Loyalty Strategy Consulting, Bindu Gupta, interviews Devin Miller, Consumer Marketing Manager at ExxonMobil, who has been dedicated to creating amazing digital experiences for his customers for the past 15 years. Tune in as Miller and host Bindu Gupta discuss how the brand's loyalty strategy has pivoted during challenging times,…

World-Class CxO Group Develops New Approach To Assess Sales & Marketing

Chameleon Collective, a hybrid consulting and interim leadership firm, announced a groundbreaking new growth tool as part of its diverse suite of services. Developed by Chameleon Collective's bench of over 35 interim executives with more than 350 years of combined C-Suite experience, the CLEAR (CxO Lead Evaluation And Recommendations) sales and marketing assessment helps companies unlock value and drive growth through its unique design. The CLEAR Assessment delivers a rapid evaluation and set of recommendations to drive…

Talkdesk Announces CX Innovator Awards 2021 Winners

Highlighting companies who have championed and reshaped their customer experience using Talkdesk technology Talkdesk®, Inc., the global customer experience leader for customer-obsessed companies, announced today at Opentalk 2021 the winners of its second annual CX Innovator Awards, which recognize companies who have leveraged Talkdesk technology over the past year to reshape their customer experience (CX) and gain a competitive advantage. “The companies featured in our CX Innovator Awards are using their contact…

BiCXO- Bi tool Recommends How Companies Can Achieve Business Growth With a Business Intelligence Solution Using their Own Data

It is said that “Data is the new oil” and it is not without a reason. There are numerous success stories of companies that have built robust business intelligence based on data analysis – Netflix, Spotify, Amazon to name a few. Data has stories to tell which would be hard for a human mind to fathom without spending an enormous amount of time on significantly skilled people. Does that mean that only Big Companies can take advantage of the data and built efficient Business Intelligence? The answer is ‘no’. Marketing…

Digital Air Strike Announces Two New CX Technologies to Address Dealership Inventory Challenges

Digital Air Strike, the leading consumer engagement technology company, announced the launch of two new customer experience (CX) technology solutions designed to improve how dealers merchandise their vehicles and convert prospects, all while helping dealers increase inventory levels. Digital Air Strike announced the launch of Response Logix 5.0, the company's patented Lead Response technology that uses A.I. technology to build prospect-specific websites in real-time, paired with CRM integration to respond to every lead more…

O’Neil Digital Solutions Launches New CX/CCM Solution, ONEinteractive™, Designed for Customer Acquisition, Customer Bonding and…

O'Neil Digital Solutions, the nation's leader in Customer Communications Management (CCM) and Customer Experience (CX), has launched ONEinteractive, a SaaS solution that optimizes the client-customer relationship for its financial services clients (defined contribution, life & annuity, banking, and wealth management). Through its robust data analytics and timely, personalized customer communications management, ONEinteractive provides a full-service solution that not only drives revenue-generating behavior but also…

CX A Key Differentiator For Financial Services Consumers, According To Appnovation Research

As many digital features have become table stakes, consumers seek out values-based, human-centred customer experience. According to Appnovation’s latest consumer research, Digital Innovation for the Experience Economy: Financial Services, half of all Financial Services (FS) consumers agree that digital solutions have made their daily transactions easier, but only 1 in 4 rate the current FS experiences offered to them as ‘Excellent’. This suggests that the majority of people believe there is further room for improvement.…

Organizational Alignment Around Customer Journeys is Integral to CX Success, According to New Report

2021 State of Customer Journey Management and CX Measurement survey reveals that disconnects between marketing and CX teams negatively impact customer experience and business outcomes Pointillist®, an award-winning provider of customer journey management software, identified that the most effective, high-performing teams align their organization around journeys to manage, measure and improve customer experience (CX). In its 2021 State of Customer Journey Management and CX Measurement report, Pointillist…

CX Industry Report Finds That Brands Are Becoming More Customer-Centric, Leading to Adjustments to Business Processes

Kitewheel’s 2021 State of the Customer Journey report demonstrates that customer journey orchestration continues to thrive, as brands pivot to reach a transformed consumer market Kitewheel, the leading solution provider for customer journey orchestration and analytics, today announced the release of its 2021 State of the Customer Journey report. Drawing from almost 10 billion customer journey interactions from 2020, the report revealed that engagement and retention journeys were by far the largest and…

Arise Virtual Solutions Named A Leader In NelsonHall’s 2021 NEAT Report For CX Services In BFSI

Arise Virtual Solutions Inc., the worldwide leader in work-from-home customer support, today announced its platform was recognized as a Leader in Cost Optimization Capability in NelsonHall's NEAT Report for Customer Experience (CX) Services in Banking, Financial Services, and Insurance (BFSI). "We are genuinely excited to be named a Leader for Cost Optimization Capability in NelsonHall's NEAT Report. It is true confirmation of the wonderful value our virtual-first platform provides BFSI Brands," says Scott Etheridge,…

Ada Unveils ACX-PO: First Global Conference Dedicated to Evangelizing Automated Customer Experiences (ACX)

Inaugural conference includes featured speakers Daymond John and Ally Love, as well as automation best practices from best-in-class CX teams at Square, Mailchimp, Freshly, Litebit, and more Ada, the leader in Automated Customer Experience (ACX), today announced ACX-PO, its first annual global conference to be held virtually on June 17, 2021. ACX is an emerging category and strategy for Customer Experience (CX) leaders. This event will gather over 500 attendees to better understand the automation-first…

Boomtown Launches CXMEngine for End-to-End Customer Experience Management

Boomtown, the customer experience management company, announced the general availability of their new flagship CXM platform, CXMEngine. CXMEngine starts where CRM systems end, enabling enterprises to orchestrate customer journeys across existing systems seamlessly. The result is an end-to-end solution that helps enterprises increase NPS and drive lifetime customer revenue by deepening relationships. Marketing Technology News:  Avtex Wins 2021 Pandemic Tech Innovation Award "By leveraging CXMEngine, enterprises can…

Global Business Development Executive Michael M. Straubel Joins Fintech CCM And CXM Leader O’Neil Digital Solutions As Managing…

O'Neil Digital Solutions, the leader in Customer Communications Management (CCM) and Customer Experience Management (CXM), today announced the appointment of global fintech and business development executive, Michael M. Straubel, in the newly created role of Managing Director of Global Partnerships. This new hire further reinforces the organization's commitment to cutting-edge CCM and CXM SaaS solutions designed for the financial services industry. Marketing Technology News: Cision Closes Brandwatch Acquisition In his…

Emplifi Enters Customer Experience Market, Unifying Marketing, Commerce and Customer Care to Smartly Address CX Through AI

Emplifi to provide enterprise brands with a unified CX platform that addresses critical customer experience gaps Today the combined company of Astute Solutions and Socialbakers announced its new brand name, Emplifi. The launch of Emplifi, an Audax backed Customer Experience (CX) platform, brings together over 20 years of experience, global operations, and a customer base of 7,000 top global brands, to give organizations the tools they need to connect social media marketing, customer care, and social commerce…

iQor Wins Judges Choice Award From NICE At Interactions Live 2021 For CX Excellence In Workforce Management

 Award highlights all-around excellence including in defining a new CX standard, enabling digital fluency, engaging and driving staff to be brand ambassadors and embedding AI everywhere. iQor, a managed services provider of customer engagement and technology-enabled BPO solutions, announced today that it was awarded the Judges Choice Award from NICE at their Interactions Live 2021 event held virtually May 25 – May 26, 2021.“ The winning organizations were recognized for driving creative, innovative…

Khoros and Talkwalker Release Smart Social® Report to Help Brands Market to Gen Z with Actionable Data & CX Insights

Khoros, award-winning leader in digital-first customer engagement software and services, partnered with Talkwalker, the leading enterprise listening platform, to publish the Smart Social® Report, Volume 3, revealing how brands should engage with and market to the Gen Z audience. The Smart Social Report is a series by Khoros that unpacks the latest social media marketing trends to help inform social media managers and marketers’ digital strategies. Marketing Technology News: MarTech Interview with Ellen Donahue-Dalton,…

RESEARCH: Data Crisis Impeding Customer Experience (CX) at Leading Global Organizations

New global study commissioned by Teradata and Celebrus finds that the COVID-19 pandemic highlighted the inadequate data analytics tools for creating superior customer experiences A new global study, “Invest In Customer Insights To Drive Business Growth,” commissioned by Teradata (NYSE: TDC) and Celebrus and conducted by Forrester Consulting, finds that while organizations have ramped up investments in creating high-impact, personalized digital experiences to better win, serve and retain customers, they are…

CXInfinity Launches Co-Browsing Solution For Increased Customer Experience

Today customers expect more than just a chat. They seek instant assistance with software upload/download, form filling, online transactions, and more. To answer this need of time, CXInfinity launched a Co-browsing solution. CXInfinity is an AI-driven digital omnichannel contact center solution. CXInfinity Co-browse is like ‘show and tell’ your business to the customers. The company has designed the solution to allow companies to guide their customers in real-time. It makes your agent capable of viewing customer’s screens in…

AI CX Measurement Platform Launched To Help Brands Gain Valuable Market Insights From Unstructured Data

Leading social intelligence firm, DigitalMR, has unveiled the launch of an innovative Artificial Intelligence platform that can provide brands with invaluable insights from unstructured customer data from multiple internal and external source types. Already utilised by several top-tier organisations, the AI led platform, listening247, successfully adds accurate, actionable, and timely intelligence to any text, audio, images and other visual content published online about a specific brand and/or topic to aid…

Khoros Brings More Power to Digital Leaders With AI-Powered Insights and Innovation to Drive Deeper Connection and Exceptional CX

Khoros, award-winning leader in digital-first customer engagement software and services, announced its 2021 Spring Innovation Release. The release features exciting new capabilities across the platform, including AI-powered tools for safer, smarter online communities, easier-to-access customer insights, and seamless workflows for paid and organic social media efforts. Marketing Technology News: VIZIO and Verizon Media Announce Strategic Partnership to Advance Connected TV, Omnichannel Advertising “Today, we’re proud to…