Dialpad Inc., the industry leader in AI-powered communication and collaboration, announced that TrustRadius has recognized Dialpad Talk with a 2021 Top Rated Award. With more than 125 verified reviews, Dialpad Talk is recognized by the TrustRadius community as a valuable player in the Call Recording Software category.

“Dialpad Talk has earned a Top Rated award for the Call Recording Software category based entirely on feedback from their customers,” said Megan Headley, VP of Research at TrustRadius. “Reviewers on TrustRadius rate Dialpad Talk an 8.5 out of 10 for overall ease of use. Reviewers also love the platform’s built-in web conferencing and call/voicemail transcription capabilities.”

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“We take user input seriously and thank our customers for sharing feedback on TrustRadius, which in turn, enables us to build technology that makes business communications more efficient and productive.”

Since 2016, the TrustRadius Top Rated Awards have become the industry standard for unbiased recognition of B2B technology products. Based entirely on customer feedback, the TrustRadius Top Rated Awards are not influenced by analyst opinion or status as a TrustRadius customer. For complete details on the methodology and scoring used to determine Top Rated winners, please review the TrustRadius criteria breakdown page.

Hear from verified users on how much they value Dialpad Talk:

• “[Dialpad] has helped us solve the work-from-anywhere problem (pre-COVID-19), as well as making the different call centers easily managed by the different teams themselves. They can seamlessly update their messaging, change routing options, and add/remove users on their own without involving the support team for help. It also helps the training team spend more time coaching instead of trying to sort through call recordings.” — Mike Monteiro, Telecommunications Manager, EF Educational Tours

• “Dialpad Talk helps all our departments communicate, not only via phone, but chat, and has a lot of features and apps that we can integrate. We use it on our desktop computers, laptops, tablets, smartphones, and more, and you can receive notifications on any and/or all devices, so we would never miss a call or a message. Beyond that, Dialpad Talk is such a nice app that requires less effort on the customer’s end.” — Jonatan Serna Higuera, Supervisor, Edge Logistics

“We’re proud that Dialpad Talk’s unique capabilities like Voice Intelligence and real-time transcription help our user community get the most out of every conversation,” said Craig Walker, CEO and founder of Dialpad. “We take user input seriously and thank our customers for sharing feedback on TrustRadius, which in turn, enables us to build technology that makes business communications more efficient and productive.”