Simplifies Expanding Cisco Contact Center Solutions with Calabrio’s Leading Cloud-Based Suite for Customer and Agent Engagement

Calabrio, a leading provider of customer engagement and analytics software, announced that Calabrio ONE Cloud is now available directly through the Cisco SolutionsPlus partner ecosystem. Through the expanded partnership, Cisco customers can easily and confidently deploy Calabrio’s workforce optimization (WFO) software suite in the cloud knowing Cisco has verified compatibility with products in the SolutionsPlus ecosystem.

“And with cloud on everyone’s mind, I’m excited to see that Calabrio’s cloud offering is now available through Cisco’s SolutionsPlus program. It’s a big win for Cisco users who are contemplating a move to the cloud.”

Cisco SolutionsPlus is a reselling program that places a select, strategic set of Cisco compatible products on the Cisco price list. Customers can easily order these third-party products directly from Cisco sales teams and channel partners. The addition of Calabrio ONE Cloud to Cisco SolutionsPlus extends Calabrio’s 20-year history of partnering with Cisco, which includes more than 200 joint partners and over 3,500 joint customers.

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“I have seen firsthand how well Calabrio and Cisco solutions work together to improve operations and drive a better customer experience in the contact center,” said Daniel Acosta, call center applications analyst at Houston Methodist Hospital. “And with cloud on everyone’s mind, I’m excited to see that Calabrio’s cloud offering is now available through Cisco’s SolutionsPlus program. It’s a big win for Cisco users who are contemplating a move to the cloud.”

“Our partnerships with Cisco have yielded tremendous technology, operations and cost benefits for our joint customers, and we are very pleased to have Calabrio ONE’s cloud solution added to the Cisco SolutionsPlus ecosystem to increase the ease of adoption,” said Ross Daniels, vice president of Calabrio’s global partner organization. “Our goal is to provide greater access and choice to our customers, and Cisco SolutionsPlus is an excellent way for enterprises to build their contact center and WFO environments using best-in-class solutions that work together seamlessly.”

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Calabrio ONE’s powerful voice-of-the-customer analytics and advanced reporting deliver deep insights to the enterprise. The unified suite provides a single view of the customer, and improves the agent and customer experience through workforce management (WFM) and quality management (QM) capabilities. Calabrio ONE is deployed in the cloud, on-premises, or as a hybrid solution. The on-premises version of Calabrio ONE has been available through SolutionsPlus since 2012.

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