For marketers, content is still king, but quality is a challenge, especially for technology and Software as a Service (SaaS) companies. Semrush Marketplace, a content writing service provider that is a part of the Semrush global marketing environment, surveyed more than 700 marketers from a wide array of companies to determine how they’re creating content. The result is the first State of Content Operations & Outsourcing report, which reveals how companies choose their content providers, how they measure content quality and results, and the trickiest challenges of working with external creators.

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“Writers have to cover a topic in-depth, in the most comprehensive way possible”

Broadly, the survey found that about half of companies do not outsource content at all, while the other half either outsource or use a hybrid approach — 51% of businesses create content solely in house, with 12% relying completely on outsourced writers and 37% doing some combination of both.

While companies have a variety of approaches to getting the content they need to reach our marketing goals, nearly all of them agree that quality is an ongoing concern.

• The majority of respondents – 61% – define quality as “Writers have to cover a topic in-depth, in the most comprehensive way possible”
• Grammar, tone of voice and practical value for readers were the next three most commonly-cited indicators of quality content
• 44% of companies that rely on outsourced content writers report that quality is the only factor they consider when choosing their vendors
• The number one quality problem cited in the survey was difficulty finding writers with hands-on experience and knowledge of the subject, with 49% of companies reporting this as their number one challenge when outsourcing content writing, with a “content quality was not high enough” a close second at 41%

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Mordy Oberstein, Head of Communications at Semrush, comments:

“Content is still king but not all content is created equal. The results of our study show that one in ten companies stopped outsourcing content production because they were unhappy with the results. It’s an industry-agnostic challenge to find good content writers with an in-depth understanding of their companies and the ability to turn that knowledge into compelling stories. However, our respondents from tech and SaaS companies generally reported an even tougher time finding quality content writers.”

The report also breaks down companies’ preferred content creator resources via a question that allowed multiple responses. One interesting trend is that a significant number of companies – 12 percent of survey respondents – use artificial intelligence (AI) writing technology to create content.

• Independent freelance writers with solid experience and established personal brands dominate the market with 47% of the vote.
• Digital and content marketing agencies rank second at 27%
• Content writing services providers, also known as content marketplaces, are the third force in the writing market (24% of the responses)
• Freelance writers available on gig sites such as Fiverr or Upwork are right behind the podium (17% of the vote)

The report includes other data-driven insights:

• Most businesses spend less than $1K per month on content writing
• Most companies stick to one to five content pieces a month
• Blog posts, website copies, emails and newsletters are the most popular types of content

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