Cross-Channel Marketing Software Provider Named a Leading Vendor for Sixth Consecutive Year, Earning Six Client Satisfaction Awards

Cheetah Digital, the world’s leading independent enterprise cross-channel marketing software company, announces its ranking as a leader among enterprise email service providers (ESPs) for the sixth consecutive year by The Relevancy Group. Cheetah Digital was also named as the largest ESP in the annual report, which evaluates leading providers across three key criteria (automation, analysis and real-time capabilities) and client satisfaction measurements.

According to The Relevancy Ring, “Marketers that seek a services-oriented partner with a highly scalable product must consider Cheetah Digital…Cheetah earned top, or nearly top marks in most of the areas we measure, including infrastructure/stability, production services, creative services, campaign execution, educational resources and use of artificial intelligence and machine learning. Customer references validated these data by reporting extremely high levels of satisfaction, adding that ‘Cheetah Digital has an impressive reputation and pedigree which they continue to live up to every day.’”

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As part of the evaluation, the Relevancy Group spoke with clients from the participating ESPs and collected anonymous satisfaction survey data from buyers of these solutions. Cheetah Digital secured three Gold Relevancy Ring Client Satisfaction Awards in infrastructure/stability, production services and creative services, and three Silver awards in campaign execution, artificial intelligence and machine learning and educational resources.

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“Just as the report states, we are ‘obsessed with customer success’. Recognition as a leader based on customer satisfaction measurements further validates our mission to help marketers achieve goals, exceed expectations, and create lasting customer relationships,” said Judd Marcello, executive vice president of global marketing, Cheetah Digital. “For more than 20 years, we have been committed to product innovation and solving the industry’s most complex marketing challenges, which is why enterprise marketers continue to turn to Cheetah Digital to help them manage massive amounts of complex data and workflows, and create truly personalized cross-channel customer experiences at scale.”

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