Tackling 2021’s Human Resource Challenges With Tech

By Khadim Batti, CEO, Whatfix

HR teams emerged from a difficult 2020 in which they had to help employees navigate the new normal of remote work, managing mental health working in a pandemic, and in many cases, unfortunate layoffs. As we approach the end of 2021, HR teams are tasked with handling employee burnout, partial return to in-office work, and hiring on a massive scale due to The Great Resignation happening this year. Plus, once new employees are hired, how do you ensure they stay? Creating a smooth onboarding process is vital to ensuring new employees feel welcome and want to stay the course in new positions.

Luckily, there are HR training and onboarding technologies available that can simplify recruiting and improve employee engagement. Once HR leaders embrace these new technologies they will save time and increase employee engagement along with collaboration and productivity.

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AI-Based Recruiting

Recruiters have been tasked with hiring more people than normal this year, and therefore must process more resumes across the board. However, AI and automation can help take some of the load off their shoulders. A LinkedIn study asked recruiters about some of their biggest challenges. The most frequent answer was they don’t have the time to manually evaluate all applications they receive. AI can handle that problem by filtering out nearly half of all resumes (42%) from candidates who are not qualified for the role. HR teams then have more time to conduct interviews with top candidates along with the other items at the top of their to-do list.

AI can also help keep candidates that shouldn’t be eliminated through unconscious bias. Humans are biased in nature, and HR-tech can help reduce biases when selecting candidates. Instead, it will look only at the qualifications then screen candidates based only on those factors.  Since AI takes human bias out of the equation, it reduces the chance of hiring an unqualified candidate. One study cited AI recruiting led to a 35% decrease in turnover along with a 20% performance increase.

Human Capital Management Software

Employees are the most important asset of any company, and your human resources department has the biggest hand in managing that asset. With all the responsibilities that fall on your HR employees, how do you ensure they succeed? Adopting Human Capital Management (HCM) Software is the best answer. The software handles a host of functions, from recruitment to performance management and even benefits administration.

In order to reap the benefits of HCM software, such as increased hiring speed and employee engagement, your HR team should know how best to utilize HCM software. Our team was tasked with helping ManpowerGroup, a world leader in workplace solutions, make a seamless transition to a new applicant tracking system called Bullhorn. ManpowerGroup wanted to make sure its HR team had answers to questions once in person and virtual training finished. Our professional services and onboarding team integrated our Digital Adoption platform (DAP) with Bullhorn to provide moment-of-need training. Walkthroughs were created to help recruiters through processes like scheduling interviews and adding candidates. The DAP integration worked so well that ManpowerGroup was able to shut down a helpdesk line early because of a low number of calls.

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Use AR/VR Applications to Make Learning & Development More Engaging

While augmented and virtual reality is popular for home entertainment, they’re also great tools for training employees. Applications can simulate experiences HR teams have to deal with that are normally difficult or even impossible to replicate in real life. It has been found that replicating real-life situations are extremely helpful in developing soft skills. For example, AR/VR applications can put your remote HR team right into the middle of a disaster management situation without putting them in harm’s way.

VR can also be used to help new employees get acclimated in a hybrid work environment.

Giving them a good look at their new workplace before they ever walk through the door is a great way to put new employees at ease. That way employees can show up on the first day already familiar with the office layout, not having to ask where the bathroom or the kitchen is.

2021 may be presenting unique challenges, but the tools are out there to help your HR teams. Technology can take over some of their duties related to everything from recruiting to training to make their jobs easier. Leveraging these technologies will set your teams up for success against the challenges of not only this year, but in the years to come.

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