New Executive Hire with 20 Years of Customer-Focused Tech Experience Reaffirms Lucidworks’ Dedication to Customer Success and Broader Goal of Humanizing AI

Lucidworks, the leader in search-driven applications, announces the hiring of digital customer success veteran and innovator, Amanda Berger, to lead and develop the new Customer Excellence arm of the firm. This business unit will include dedicated teams for Customer Success, Customer Support, Professional Services, and Technical Account & Engagement Management.

“My biggest passion lies in helping people find what they want, and getting them to their destination in a meaningful way,” said Berger. “I believe Lucidworks has the tools to provide an incredible experience throughout the entire customer journey, and I’m really excited to be able to support a team that builds on that customer-focused outlook.”

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Berger, who comes from a focused career in digital experiences spanning 20 years with companies like MicroStrategy and RichRelevance, has always been firmly rooted in delivering positive outcomes for customers like Sony, Halliburton, and other Global 2000 organizations. She specializes in “finding the thing” that helps a company spike its business and amplify results. Whether it be in service of colleagues or customers, Berger brings true passion to the Lucidworks team reflecting the organization’s overall goal of humanizing AI.

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“Amanda is a world-class performer for this role. She’s built decades of consulting and customer success experience with a focus on search, data, and analytics,” says CEO Will Hayes. “I am incredibly excited for what Amanda’s addition means to the company and our customers, as well as the impact the Customer Excellence organization will have on our business as a whole.”

Berger’s hiring and the chartering of the new team signifies Lucidworks’ ongoing dedication to being a customer-focused business that delivers a quality experience throughout the customer journey. Her vision for Lucidworks’ potential to deliver unique and meaningful digital experiences to customers is part of the company’s continued strategy for advancement.

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