Rapid pace of innovation brings AI features that intelligently script and create meeting summaries and next-gen analytics that provide actionable insights for cross-functional teams

RingCentral, a leading provider of global enterprise cloud communications, video meetings, collaboration and contact center solutions, today announced exciting new capabilities for RingCentral MVP™ (Message Video Phone™). The new features are designed to immediately address the challenges faced by workers and teams working in a hybrid world.

Marketing Technology News: MarTech Interview with Damien Mahoney, Co-founder and CEO at Stackla

“As we continue to navigate hybrid working environments and our meetings become more personable, the features RingCentral is announcing today are critical to keeping us connected. These new innovations are designed to ensure that the essence of physically being in the workplace and collaborating in-person is not lost.”

Nat Natarajan, executive vice president, Products and Engineering, at RingCentral, said, “As organizations embrace new hybrid work styles, RingCentral is focused on combating real-world organizational and end-user challenges by delivering capabilities that enable them to run and grow their business. We’re giving customers solutions that are designed to overcome the challenges they face today so they can maximize their potential every single day. From transcriptions and summaries to next-gen analytics and reporting, there’s a new innovation for all parts of the workforce – whether you’re in IT, a line of business role, or an end-user.”

Blair Pleasant, president & principal analyst of COMMfusion, said, “As we continue to navigate hybrid working environments and our meetings become more personable, the features RingCentral is announcing today are critical to keeping us connected. These new innovations are designed to ensure that the essence of physically being in the workplace and collaborating in-person is not lost.”

Marketing Technology News: Freshworks Announces Closing of Initial Public Offering and Full Exercise of Underwriters’…

Meeting summaries, live transcription and whiteboard

• Live transcription: As the number of meetings continues to rise, it has now become the norm for people to be double booked or join meetings late. Leveraging AI, RingCentral now enables entire meeting conversations to be automatically transcribed, ensuring those who join late can easily catch up without disrupting the meeting, and to help those that are hearing impaired stay engaged with the conversation. New transcription capabilities further support RingCentral’s focus on creating an accessible environment, democratizing the video experience for everyone.
• Meeting summaries: In order to meet the challenge of managing multiple conflicting meetings and fighting meeting fatigue, RingCentral is launching meeting summaries, giving users a recap of the conversation and an auto-generated short-form summary, video highlight reel, and keywords. This comes in addition to the existing transcription and full recording for any recorded meeting, ensuring users can quickly find keywords for discussion points and get up to speed without needing to read or watch the entire recording.
• Whiteboard: As we continue to navigate a hybrid working environment, organizations are rapidly trying to arm their employees with the best tools and technologies so that people can replicate in-person experiences. RingCentral firmly believes that those working remotely should not be disadvantaged. With this in mind, RingCentral is introducing its new infinite whiteboard feature whereby users can visually illustrate ideas through free form drawing, virtual sticky notes, uploading images, and annotating over content that can then be shared after meetings. RingCentral is giving users infinite space on the whiteboard, enabling them to keep scrolling and adding drawings or images, without any constraints. A built-in mini map helps participants keep track of where they are on the whiteboard at all times when collaboration goes beyond the infinite borders.

Jim Lundy, founder and CEO, Aragon Research, said, “Running between meetings and being double booked is a reality many of us are grappling with in today’s corporate world. Getting a downloadable recording transcription with a meeting summary and automated action items is a complete game changer and a huge competitive advantage for RingCentral. Talk about delivering on the promise of making unified communications work for you so you can be more productive and focus on things that actually matter and move your business forward.”

Marketing Technology News: Verse.io Launches trustContact™ to Ensure Businesses Get Their Calls And SMS Delivered to Customers