Deployment of 8×8 callstats Enables Clinicians to Carry Out Procedures Virtually and Paves the Way for Borderless Healthcare

8×8, a leading integrated cloud communications platform provider, today announced that Proximie, the software platform that is saving lives by sharing the world’s best clinical practice, has deployed the 8×8 CPaaS callstats embeddable solution for call and video quality performance. Using four low-latency HD native camera views, augmented reality annotation, and real-time video and audio communication, Proximie enables physicians and medical device experts to virtually scrub-in to any clinical setting to share skills or learn from others. Proximie is using 8×8 callstats to support call and video quality, analytics, and provide virtual services for surgical procedures at scale.

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.@ProximieAR Selects @8×8 Call and Video Quality Performance Monitoring to Enhance Future of Surgical Healthcare #CPaaS #XCaaS

Proximie moved quickly to beta-test 8×8 callstats to monitor call and video quality in real-time, automatically analyse large volumes of WebRTC communications data, and deliver insights through AI-driven monitoring and analytics.

8×8 callstats performance monitoring collects over 500 metrics from each virtual meeting, delivering details around user adoption and a complete view of audio and video quality performance. This has meant a reduction of IT staff time spent on identifying issues and transitioning those staff members to instead focus on scaling the organisation to support more virtual surgical procedures and patients nationwide.

“8×8 callstats is the only suitable solution for us on the market — and we are delighted we found it,” shares Auri Vizgaitis, Vice President of Infrastructure and Media at Proximie. “Quality is critical for our customers, so we needed to provide accurate data. We had previously developed our own tool, but we wanted call and video analytics capabilities that could be scaled instantly — saving us time and resources — so we could fully focus on our core mission: saving lives.”

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