Zendesk Relate 2020: Come Join The Most CX-y Show on the Planet!

Sudipto Ghosh

February 3, 2020

Knowing how past events hosted by Zendesk have played out, it’s not too hard to imagine that Zendesk Relate 2020 is one of the most-awaited Customer Experience (CX) events to kick off in 2020!

Two reasons why we say so—

First, Relate is Zendesk’s global user conference spanning three days from 3 March to 5 March. Apart from the usual confab on trends in CX and CRM technologies, we have a whole track on certifications and a deep dive into the nitty-gritties of CX to look forward to.

Second, the venue is South Beach, Miami. Each day, a new story will unfold at the Miami Beach Convention Center, with scores of speakers and CX professionals to meet and learn from.

FOMO? That is valid and legit! The experience of meeting industry experts and hearing what they have to share about leveraging Zendesk products, customer journeys and how brands have equipped their Customer Support teams with the latest CX tools, is something we are not likely to miss, and neither should you!

Brands like Box, Logitech, Workato, Shopify, Maui Jim, Netflix, ChartMogul, Pinterest, Booking, Vimeo and others would divulge in granular detail their industry-leading CX processes and best practices.

Be CX-y, Be Radical

Radical Candor’s ‘radical’ CMO, Amy Sandler will shed light on creating a happy place in your company.

SXSW performer Jade Simmons, Atlanta Hawks owner Jesse Itzler, The Groomsman Suit co-founder Jeanne Foley, and Ingersoll Rand’s Kelly Dees are also speaking at the event.

The full list of speakers can be found here.

Zendesk’s Customer Corner

The Miami Heat are scheduled to play the Orlando Magic on 4 March at 7 PM ET.

Before the game, Lessonly Co-founder & CEO, Max Yoder will enthrall the audience with his profound ideas about transforming team culture and performance in his session:

“Do Better Work: Creating more clarity, camaraderie, and progress”.

While the morning sun glistens on the ocean, How I Built This and NPR radio host Guy Raz described by The New York Times as “one of the most popular podcasters in history”, will be addressing Zendesk customers on topics that go beyond the work space.

Ask Zendesk Anything!

On 5 March, attendees will have the chance to “Ask Mikkel Anything”, providing a golden opportunity to ask Zendesk CEO Mikkel Svane all your burning questions. Maybe you’re curious where he got that striking Sunshine suit? Whatever your question, here’s your chance!

User-Case Scenarios to Understand CX

Turo heightened its CX capabilities with Zendesk. They tripled their agents and expanded to new regions with multiple BPO bases.

How?

Learn the answers from the CX experts during the session, “Agent experiences fuel customer experiences”.

Kiran Weber and Polomi Batra (Zendesk) and Jonathan Bolton (BombBomb) will take a practical approach on how to recreate similar Agent Workspace experiences using Zendesk products.

Take a Shot at Creating Your Own CX Deck

Zendesk is not just any user conference. It also doubles up as a training platform for Product Development and Marketing teams.

Attend Amanda Gamblin’s Advanced Training session on “Make a dash(board) for better team performance”.

“We are in an entirely new era of customer expectations to such an extent that service can make or break a company.” Chief Customer Officer @ezornes speaks to @SalesTechStar on the upcoming trends in #CX: https://t.co/dp8lzh6MG1 pic.twitter.com/gA1xuIKdzL

— Zendesk (@Zendesk) January 19, 2020

Embrace the 360-degree capabilities of Zendesk suites via Interviews, Keynotes, Guide Sessions and Fireside Chats showcasing Agent experience, Chat, Sunshine Conversations, Support, Talk and others.

Having a tough time convincing your superiors to let you attend Zendesk Relate? Don’t Worry, here’s a letter that will help you make your case.