Ada Selected by Zendesk as a premier ‘Suite Ready Partner’ for Zendesk Live Chat and Support

Ada, the leader in automated customer experience (ACX), announced it has been named the exclusive chatbot partner for Zendesk Suite by Zendesk Inc. The Zendesk Suite is a multi-product package of support channel software built for better customer relationships. The expanded partnership will see Ada’s AI-powered platform integrated with Zendesk Suite as the technology that enables both Zendesk’s Chat and Support capabilities.

Ada was selected by Zendesk as its exclusive chatbot vendor and ‘Suite Ready Partner’ based on the success Zendesk clients have achieved through the combination of Zendesk’s live chat software and Ada’s AI-driven automation. Ada supports Zendesk customers through its integration with Zendesk Live Chat and Ticketing, elevating the agent and customer experience with automated answers and actions for highly-personalized responses. The integrated solution empowers enterprises to easily combine the benefits of Ada’s proactive, omnichannel automation with Zendesk’s agent experience, ultimately providing customers a choice of self-service or live support.

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“Our favourite stories at Ada are about clients who can transform their customer experience by combining our personalized automation with live agent support,” said Mike Murchison, CEO at Ada. “That’s why we’re excited to continue our integration with Zendesk, now as their champion chatbot partner, bringing the benefits of our partnership to more enterprise businesses.”

Zendesk clients can leverage Ada’s platform to build and launch an AI-powered chatbot in less than a month, ensuring that it automatically satisfies over 70% of customer inquiries in more than 100 languages. With the seamless integration, customers can be escalated to a live agent from within the same chat interface or through a ticket, if warranted.

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As part of this announcement, Ada is joining the Zendesk Showcase held today in New York, in London on June 12, 2019, and in Chicago on July 18, 2019. The showcase will provide insights into how businesses can benefit from the partnership between Ada and Zendesk.

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