With telephony, customer pipelines, and automation built in, millions of small and micro businesses can transform their customer relationships through Bigin by Zoho CRM

Zoho Corporation, a global company that offers the most comprehensive suite of business software applications in the industry, is today unveiling Bigin, a new pipeline-centric CRM software designed specifically for small and micro business owners. Bigin by Zoho CRM offers a simple solution for millions of small businesses to keep track of their customers and improve customer relationships without having to worry about high costs or complicated features. 

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“Small businesses are the heart and soul of our communities and with business owners struggling more than ever right now, our goal is to bring world-class customer relationship management technology to every sized business at an extremely affordable price,” said Raju Vegesna, Chief Evangelist at Zoho. “We created Bigin to help small businesses achieve maximum growth with a minimal learning curve. Using the product, small businesses are able to stop relying on dozens of spreadsheets to manage customer activities and instead move to a CRM that is easy to use and allows them to focus on growing and building strong customer relationships.”

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Bigin is a pipeline-centric CRM solution focused on small businesses who do not need an elaborate, end-to-end CRM. If businesses outgrow Bigin, they can upgrade to Zoho CRM with ease.

Bigin Highlights: 

30-minute setup: Bigin allows users to get up and running within 30 minutes through effortless on-boarding. 

Multiple pipelines for customer operations: With the option to create multiple pipelines with fully customizable stages, Bigin empowers small businesses to run their distinct customer operations inside their CRM. 

Built-in Telephony: Making and receiving calls anytime, anywhere is made possible through Bigin’s built-in telephony, which lets users choose from a range of popular telephony providers in the Zoho Phonebridge marketplace. With an integrated telephony, Bigin pulls all the necessary information so that uses can have well-informed calls with customers and prospects. 

Workflow Automation: Bigin helps sales reps drastically cut down the time spent on repetitive manual tasks with easy-to-create automated workflows. 

Real-time notifications and analytics: Real-time notifications from prospects are delivered inside the CRM. Additionally, Bigin’s out-of-the-box analytics dashboards with charts and KPIs empower businesses to make smarter decisions based on data and up-to-date key performance metrics. 

Fully mobile: Manage emails, stay updated with your pipeline, and access key business information in real time with our mobile apps for iOS and Android devices. 

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