SugarCRM Inc., the innovator of time-aware CX, announced the launch of SugarPredict, the first data-fueled AI for CRM. SugarPredict delivers new levels of prediction accuracy without the time, cost, and technical expertise typically required for companies to take advantage of AI. Fifty-two percent of sales leaders say their CRM is costing them lost revenue, according to new research from SugarCRM that examines the lack of customer visibility that plagues most companies. The quality and consistency of the data entered by…

Integrations Empower Nonprofits and Social Good Organizations to Seamlessly Combine Email Marketing with CRM and Ensure Flexible and Clean Data Matching Emma, a provider of best-in-class email marketing software and services, and a CM Group brand, announced a partnership with Omatic Software and Blackbaud that has produced three business-critical integrations across Blackbaud CRM, Raiser’s Edge and Raiser’s Edge NXT. By combining Emma with the power of Blackbaud CRM, Raiser's Edge or Raiser's Edge NXT, social good…

Customer Experience has become the cornerstone of today’s digital marketing. A single bad online review can damage a business’ reputation to a greater extent. In fact, around 84 percent of people do no rely on adverts. Instead, they prefer third-party validation when making any digital purchase. With the world riding the digital wave, customer experience is going to be a top priority for the upcoming years. On the other side, it is the experience customers receive which makes them loyal, not loyalty, product, or price…

Without software to automate marketing tasks, many small businesses are at a disadvantage as owners determine digital marketing strategies for 2021 Almost two-thirds (64%) of small businesses in the U.S. admitted to conducting email marketing without marketing software or a CRM in 2021, according to a new survey report from Visual Objects, a visual guide to finding and hiring the best creative firms. Without CRMs such as HubSpot or Salesforce, small businesses must handle email marketing manually. Digital marketing…

Xebec Communications Pvt Ltd, an independent creative and digital marketing services agency has reinforced its B2B solutions for clients with a plethora of new offerings. Xebec is a 28-year-old agency with a specialized focus in the B2B marketing space. The company has offices in Pune, Mumbai and Bengaluru and has handled some marquee clients in the B2B space. Volvo Construction Equipment, Cooper Corporation, ABB, Kohler, Cummins power generation, Demag Cranes, Thyssen Krupp to name a few. Clients in the IT…

Powerful Integrations and Features Simplify Usability and Reduce Costs in a Competitive Market To meet the growing demand for companies to create a new business or expand online sales, ResponseCRM, a leading direct marketing automation and eCommerce solution provider, implemented a wide range of product enhancements and integrations that empower businesses to reach their sales goals faster, easier, and more cost effectively. The COVID pandemic has had a major impact on overall shopping patterns, as more consumers…

SugarCRM announced that it was named a Champion in the 2021 CRM Emotional Footprint report from SoftwareReviews, achieving the highest score of all ranked companies. With a CX score of 8.6, SugarCRM vaulted to first place in the rankings, up from fourth place last year. The report, based solely on customer reviews, quantifies the value relationship vendors provide to their customers. Marketing Technology News: Philco and Roku Launch Philco Roku TV Lineup in Brazil “We are excited to head into 2021 with our continued…

SugarCRM Inc., the innovator of time-aware CX, announced that Milsoft Utility Solutions, a utility software solution provider to more than 1,100 utilities, consultants, universities, and research labs, is expanding its relationship with Sugar to leverage a unified CRM and Service platform to better serve customer needs. Based in Abilene, Texas with facilities in Florida and Missouri, Milsoft develops, sells and supports an industry-leading Engineering and Operations (E&O) System for electric utility planning,…

The CRM industry has witnessed enormous growth in the past few years. And 2020 was no exception. Last year, CRM usage increased from 56% to 74%. Within these statistics, 91% percent of businesses with over eleven employees use a CRM system, compared to 50% of those with 10 employees or fewer. These facts amount to how important CRM has become. In fact, 74% of businesses confirm CRM has improved their access to customer data. We also expect the industry to reach $80 billion by the end of 2025. However, the most trending…

iClick Interactive Asia Group Limited, an independent online marketing and enterprise data solutions provider in China, recently released iSCRM, a powerful off-the-shelf (standard) SaaS enterprise management platform for daily operations and social customer relationship management. iSCRM leverages the updated features of WeCom, Tencent's communication platform for enterprises, to effectively attract new users and intelligently manage brands' private traffic through integration of the various functions on WeChat Mini Program,…

Creatio, a global software company that provides a leading low-code platform for process management and CRM, has been positioned as a Leader in the Grid Report for Business Process Management | Winter 2021 and Grid Report for CRM | Winter 2021 by G2, a world-renowned peer-to-peer software review platform. Marketing Technology News: CoSell Launches LinkedIn For B2B Sales Partnerships G2 is the world's largest tech marketplace where businesses can discover, review, and manage the technology they need to reach their…

Nimble, the Simple, Smart CRM built for Office 365 and G Suite, announced that it has ranked an overall CRM Industry Leader and among the Top Five Sales Intelligence Software Tools for Small Business by G2 Crowd, the world’s leading business software review platform. Nimble has also been recognized as one of the Best Real Estate CRM Software Companies of 2021 by Digital.com and ranked in the Top 3 CRMs on GetApp’s Integration Leaders in CRM round-up. “We believe that your CRM should make it easy to nurture…

Awarded the most innovative software in the industry for doctors and clinics, ClinicSoftware.com is excited to announce its new Clinic Software CRM Edition is ready and live. The features released with a brand fresh new look after a long process of creation, redesign, innovation, and rebranding of the company as every single feature has been updated. New powerful tools targeting more leads, automation and bookings are also included in the latest update. Marketing Technology News: 1WorldSync Acquires Snap36 Clinic…

HoduSoft, a leading VoIP (Voice over Internet Protocol) solutions provider, has announced the best integration of its HoduCC- Call & Contact Center Software with Salesforce CRM to facilitate businesses to form easy connectivity with existing as well as potential customers. The integration will also help businesses to enhance accuracy and promote productivity. HoduCC Call Center Software is one of the best products of HoduSoft that provides an efficient solution to streamline management in handling a large…

OnePageCRM has announced the release of its Next Generation sales experience that includes a number of features aimed at driving sales in SMBs. At the centre of the release is a powerful email integration that delivers business-focused features that are not presented in popular email clients like Gmail and Outlook 365. Combining the features into one integrated sales hub, OnePageCRM offers an all-in-one sales communication workspace not found in other CRMs. A McKinsey study of U.S. consumers found that email is 40 times…

Salesmsg, a provider of the popular two-way business text messaging platform for sales, marketing, and support professionals, announced the release of new features that eliminate the need to import contacts from CRM's into the Salesmsg platform, as well as manage contact record field changes in multiple systems. This new feature increases the speed to value for customers by decreasing the time and required to integrate and import contacts. "No one ever said, 'I love importing contacts.' Managing spreadsheets is a pain,"…

Chorus.ai, the No. 1 Conversation Intelligence Platform for high growth Revenue teams, announced Momentum Insights, a transformational view into customer relationships, provided natively in the CRM. Momentum Insights harnesses the power of Conversation Intelligence to empower reps and their leaders to confidently engage with customers and ultimately close deals more quickly and easily—right from their CRM. Marketing Technology News: GetAccept Secures $20 Million in Series B Funding "The Conversation, analyzed by AI,…

Integration offers better visibility and understanding of customer health Copper is pleased to announce that it has partnered with Square on a first-of-its-kind integration to manage invoicing and payments directly inside of Copper CRM. Copper and Square customers will benefit from a native integration that makes it possible to manage customers and their payments without having to switch applications. Marketing Technology News: Outreach Unveils Outreach Insights – Buyer Sentiment Analysis Product Businesses using both…

SugarCRM Inc. deepened its commitment to cloud-based customer experience as an Amazon Web Services (AWS) Advanced Technology Partner within the AWS Partner Network (APN). Sugar recently launched a new integration with Amazon Connect, an easy-to-use omnichannel cloud contact center that helps companies provide superior customer service at a lower cost. AWS is a strategic component of Sugar’s time-aware CX platform, enabling scalability, security and accelerated innovation. Marketing Technology News: Cisco To Acquire…

ProProfs, a leading provider of SaaS products, announced that it has acquired BIGContacts, a leading CRM software. BIGContacts software delivers all the power of the major CRM brands without the complexity and cost. Its simple design makes it easy for small businesses to manage prospect and customer relationships throughout the customer lifecycle. The software has integrated email marketing, allowing users to send intelligent marketing campaigns, move contacts through the sales funnel, and close more sales. Marketing…