Browsing Tag

crm

Faye Business Systems Group Named Zendesk Solution Development Partner of the Year for 2020

FayeBSG has received Zendesk's Solution Development Partner of the Year award for new product innovation accomplishments, established vertical markets expertise, and achieving the Master Zendesk Partnership level Faye Business Systems Group, a leading global technology company, announced today they had been awarded Zendesk's Solution Development Partner of the Year at the company’s Sales Kickoff. Zendesk, Inc. is a leading CRM company with more than 160,000 customers worldwide. Zendesk Sales Kickoff (SKO) is an annual…

Daily MarTech Roundup: Latest Marketing and Sales Technology News, Product Announcements and Insights

Today’s Daily MarTech Roundup covers the latest in Cloud, Marketing Analytics, Automation, Customer experience, AI, and ML announcements from iClick (Native & Programmatic Advertising), Omnicom (CRM), Medallia (Customer Experience Management), Verint (Customer Experience Management), to Comscore (Analytics). iClick’s Enterprise Solution Helps KANS Maximize Consumer Lifetime Value iClick Interactive Asia Group Limited , an independent online marketing and enterprise data solutions provider in China, is pleased to share…

Ylopo Appoints Gabe Cordova as New Senior REALTOR In-Residence

Ylopo, the fast-growing digital marketing technology company for real estate agents and teams, recently announced that real estate expert, popular industry influencer, and former Co-Founder and President of real estate CRM Firepoint, Gabe Cordova, has been appointed as the company's new Senior REALTOR® In-Residence. Cordova will be joining the Santa Monica based company as both a product and industry expert, and will focus primarily on coaching and inspiring the 2000+ real estate teams and 20,000+ agents on how to more…

Visiqua Announces the Acquisition of AI-Focused Technology Firm ROI Verify

Rebranded as Visiqua Innovation Labs, powering the future of lead generation technology Visiqua, an industry-leading performance marketing agency, announced that it has finalized an acquisition of ROI Verify, a technology innovation company focused on improving lead quality, conversion, and net revenue by developing a state-of-art tech product that uses the latest in data and AI. Over the past two years, Visiqua and ROI Verify have collaborated on multiple projects; this acquisition is a testament to their unified vision…

TechBytes with Gari Johnson, Senior Vice President of Sales, APAC at Zendesk

Hi Gari, please tell us about your role and the team you handle at Zendesk. As the Senior Vice President of Sales for Zendesk APAC, I lead the commercial growth of our business and the expansion of our customer base across the region. My team and I aim to engage with our customers and support them in whatever stage of growth they are at, better equipping them to build powerful and innovative customer experiences that are streamlined to their business needs. Whether it’s working with startups or large enterprises, I’m…

Creatio Named Market Leader Among BPM Software According to the Winter 2021 Customer Success Report

Creatio, a global software company that provides a leading low-code platform for process management and CRM, has been named a Market Leader in the Business Process Management (BPM) Software category in the Winter 2021 Customer Success Report published by FeaturedCustomers. FeaturedCustomers evaluated all the potential Business Process Management (BPM) Software companies, and only 25 met the criteria needed for being included in the Winter 2021 BPM Software Customer Success Report. Creatio earned a Market Leader award in…

Revenue Grid Is First to Market With a Complete Set of Guided Selling Capabilities as Predicted by Forrester and Gartner

Revenue Grid unveils an innovative, seller-centric Guided Selling platform set to revolutionize B2B sales with step-by-step AI guidance for sellers ahead of the US market Revenue Grid is the first-to-market with the most comprehensive set of algorithmic Guided Selling capabilities ever in the Sales technology space as it successfully seeks to define the emerging category. The capabilities have pulled ahead of competition on a pure code basis pound for pound. Legacy companies are struggling to acquihire and code fast enough…

Mitto Launches Conversations, a Single Interface for Omnichannel Customer Communications

Conversations eases and streamlines two-way customer communications across a wide range of engagement channels without the need to integrate APIs Mitto, a leading provider of global omnichannel communications solutions, announced Mitto Conversations, a new solution that empowers brands to seamlessly and more efficiently manage omnichannel customer communications within a single pre-built, no-code platform. With Conversations, brands can facilitate rich, engaging and secure two-way conversations that build brand loyalty and…

ZW Data Action Technologies Invests in SaaS Software Operator Weiyouxin Technology

ZW Data Action Technologies, Inc., an integrated online advertising, precision marketing, data analytics, and other value-added services company, announced investment in private domain SaaS software operation service provider Weiyouxin Technology (“Weiyouxin”). ZW Data and Weiyouxin strive to provide WeChat-based social CRM operating tools to empower large brand name merchants to build digital marketing platforms. As the pandemic continues to impact business operations and hit offline stores, digital marketing platforms…

Sailthru Delivered Product and Performance Growth for Customers in 2020

Focus on Data, Including 5 Billion Profiles Under Management, Delivers More Effective Email For Sailthru Customers, Leading to 49% Increase In Open Rates Year-Over-Year Sailthru, a CM Group brand and the leading personalized marketing automation technology provider for retailers and publishers, announced that the platform enabled major performance increases for customers, driving a 13% increase in emails sent and a 49% increase in open rates year over year. In 2020, the company invested significantly into areas of the…

Martech Primer: How to Pick a Mobile CRM for Hotel Industry

Customer Experience has become the cornerstone of today’s digital marketing. A single bad online review can damage a business’ reputation to a greater extent. In fact, around 84 percent of people do no rely on adverts. Instead, they prefer third-party validation when making any digital purchase. With the world riding the digital wave, customer experience is going to be a top priority for the upcoming years. On the other side, it is the experience customers receive which makes them loyal, not loyalty, product, or price…

Two-Thirds of Small Businesses Conducting Email Marketing Execute Without CRM, Despite Accessible Technology

Without software to automate marketing tasks, many small businesses are at a disadvantage as owners determine digital marketing strategies for 2021 Almost two-thirds (64%) of small businesses in the U.S. admitted to conducting email marketing without marketing software or a CRM in 2021, according to a new survey report from Visual Objects, a visual guide to finding and hiring the best creative firms. Without CRMs such as HubSpot or Salesforce, small businesses must handle email marketing manually. Digital marketing…

Agiloft Announces Agiloft Contract Lifecycle Management Software on Salesforce AppExchange

Customers can now benefit from real-time, bi-directional integration with Agiloft to streamline the contracting process, connecting sales, legal, procurement, and other enterprise functions Agiloft, a global leader in contract and commerce lifecycle management (CCLM), announced it has launched its AI-powered contract management software on Salesforce AppExchange, enabling enhanced data synchronization between Agiloft and Salesforce to streamline and accelerate the commercial processes surrounding contracts. Through a fully…

SMBs Sent 51,273,308 Emails Through Marketing 360 Nurture in 2020

Marketing 360 recently announced their 2020 platform metrics, which showed a total of 51,273,308 emails sent by SMBs through the nurture tool within the platform. The Nurture tool within the Marketing 360 platform incorporates both email marketing and SMS text message marketing, and gives SMBs an effortless way to nurture leads and customers. With a huge library of already designed, fully customizable email templates specific to industry and easy-to-use design tools, creating email campaigns is a breeze. Furthermore, the…

ZINFI Ends 2020 with Rapid Growth and Recognition from Analyst Firms and Customers as a Leading Partner Relationship Management Software…

ZINFI’s Growth Accelerates in Response to Increased Demand for Partner Relationship Management Applications That Enable Collaboration with Channel Partners in a Remote, Work-from-Home Environment ZINFI Technologies, Inc., a leading provider of partner relationship management (PRM) software solutions, announced its software business has ended 2020 with a 60% year-over-year increase in the total number of customers for its partner relationship management (PRM) solution and a 42% increase in customers for its partner marketing…

Xebec Strengthens Its B2B Marketing Services With Proprietary CRM Tool HELM

Xebec Communications Pvt Ltd, an independent creative and digital marketing services agency has reinforced its B2B solutions for clients with a plethora of new offerings. Xebec is a 28-year-old agency with a specialized focus in the B2B marketing space. The company has offices in Pune, Mumbai and Bengaluru and has handled some marquee clients in the B2B space. Volvo Construction Equipment, Cooper Corporation, ABB, Kohler, Cummins power generation, Demag Cranes, Thyssen Krupp to name a few. Clients in the IT…

Enquire Adds New Chief Information Security Officer to Improve Client Data Security

Creation of New Role Drives Enquire to the Forefront of Senior Care Data Security Enquire, a leading provider of cloud CRM, marketing automation, and contact center solutions for senior living communities, post-acute care facilities and healthcare organizations announced the recent addition of Craig Riley as its Chief Information Security Officer. Riley will be responsible for establishing and maintaining a comprehensive information security strategy and program to ensure that information assets and technologies are…

LiveVox, a Leading Cloud-Based Contact Center Platform, to Merge with Crescent Acquisition Corp

LiveVox will be only the second publicly-traded pure-play CCaaS company Transaction includes $75 million PIPE anchored by top-tier mutual fund and institutional investors Current LiveVox owners, led by majority shareholder Golden Gate Capital, expect to hold approximately 59% of the newly public company LiveVox, a leading cloud-based provider of customer service and digital engagement tools, announced it has entered into a merger agreement with Crescent Acquisition Corp, a publicly-traded special purpose acquisition…

SugarCRM Takes 1st Place in New SoftwareReviews CRM Emotional Footprint Report

SugarCRM announced that it was named a Champion in the 2021 CRM Emotional Footprint report from SoftwareReviews, achieving the highest score of all ranked companies. With a CX score of 8.6, SugarCRM vaulted to first place in the rankings, up from fourth place last year. The report, based solely on customer reviews, quantifies the value relationship vendors provide to their customers. Marketing Technology News: Philco and Roku Launch Philco Roku TV Lineup in Brazil “We are excited to head into 2021 with our continued…

Groove is One of the Highest-Rated North America Customers’ Choice Providers in the 2020 Gartner Peer Insights ‘Voice of the Customer’:…

Sales engagement platform shares North American Customers’ Choice distinction with HubSpot, Oracle, and Salesforce Groove, the leading sales engagement platform for enterprises using Salesforce, announced that it is one of the highest-rated North America Customers’ Choice providers in the December 2020 Gartner Peer Insights ‘Voice of the Customer’: Sales Force Automation report. Groove received a 4.7 out of 5 rating from peer-sourced reviews included in the 2020 Gartner Peer Insights report for the Sales Force Automation…