sugarcrm

Faye Business Systems Group announced its acquisition of the SugarCRM practice of Polar Strategy. The Polar Strategy acquisition enhances FayeBSG’s presence in the Sugar ecosystem and expands its vertical market expertise in the Healthcare and Financial Services vertical markets. Marketing Technology News: Veteran Retail Tech Entrepreneur, Donny Askin, Joins Newmine FayeBSG is a global technology company that helps companies grow by successfully creating, customizing, implementing, and managing industry-leading…

SugarCRM Customers and Partners See Value Faster; Cloud Elements Adds Third Branded Partner  With the launch of Sugar Integrate in April 2020, SugarCRM became the third application ecosystem pillar to white-label the Cloud Elements API integration platform. SAP and Axway also offer best-of-breed integration tooling to customers and partners in a similar manner. “Sugar Integrate is all about helping companies more easily and efficiently extend customer experience information and processes throughout their businesses,” said …

SugarCRM Inc.®, the innovator of time-aware CX, today announced that it was named a leader in the new G2 Grid Report® for the Mid-Market for the fourth consecutive year, for a total of 16 consecutive quarters. Sugar received high customer satisfaction scores for ease of doing business, ease of administration, and meeting overall requirements. With a shorter time to value than other leaders, highly ranked features for Sugar Sell include customization, contact management, and contract management. “Each of Sugar’s CX…

Integrating the No. 1 Sales Engagement Platform with the No. 1 user-rated CRM enables companies to gain a more efficient sales process, and drive revenue. BrainSell – the growth enablement company specializing in end-to-end business consulting, technologies, and implementation services – today announced the availability of the Outreach Plugin for Sugar Sell. The deep integration enables sales and sales development professionals to work within the Outreach sales engagement platform and sync data and insights directly into…

Faye Business Systems Group Releases Twilio Cloud Communications Integration for Sugar Messaging Version 2.5, Twilio and SugarCRM customers can now send and receive texts from within the Sugar platform Faye Business Systems Group has announced version 2.5 of Sugar Messaging, the leading CRM Text Messaging Application, which allows Sugar users around the world to send and receive SMS and MMS texts with the Sugar platform. Marketing Technology News: As Wildfire Risk Increases, New PSAs Urge Americans to Recreate Safely…

SugarCRM Inc. the company that helps organizations deliver exceptional customer experiences, announced the launch of Sugar Integrate, to help companies more easily and efficiently integrate with more than 200 business applications. Sugar Integrate increases the effectiveness of Sugar’s time-aware CX platform for CRM, marketing automation, and customer service, delivering unmatched customer experience throughout every stage of the customer lifecycle. “A critical aspect for companies competing in the CX market is the quality…

New CMO and GM, Americas Bring Extensive CX Experience SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences,  announced the addition of Jason Rushforth as GM, Americas, and Clare Dorrian, Chief Marketing Officer - both reporting to Sugar CEO, Craig Charlton. Rushforth and Dorrian bring to Sugar unparalleled experience in CX and CRM that will extend the company’s reputation for laser-like customer focus. “We’re excited to bring both Jason and Clare onboard with their wealth of…

"As Machine Learning and AI continue to rapidly improve and evolve, we are looking to refine and implement these technologies across our products." Hi Marcin, Tell us about your role and journey into Technology. What inspired the idea of Pricefx? I am the CEO and Co-founder of Pricefx and I started the company because I saw a huge opportunity in the Pricing software industry. I had been in the software business for over 20 years already with 5 years in Pricing software. I knew that the industry had to change to meet the…

Today’s Daily MarTech Round-up covers latest in Cloud, Marketing Analytics, Automation, Customer experience AI and ML announcements from Zendesk, Inc., PelicanCorp, Alibaba.com, SugarCRM Inc., Engagio, Rakuten Marketing, Google and Ada. Zendesk Releases New Research With Insights on the Power of Service in Influencing Customer Loyalty Zendesk, Inc. released the Zendesk Customer Experience Trends Report 2020, analyzing how businesses can drive customer loyalty, what matters most to people when they engage with…

Company Continues to Lead the Industry with Groundbreaking Innovations in Winter ‘20 Release SugarCRM Inc., the company that enables organizations to create customers for life, announced its Winter ‘20 release, showcasing a new renewals console, along with additional features designed to improve the lead funnel, increase renewal rates for recurring revenue models, and optimize first-response resolution rates inside customer support centers. “The Renewals Console can have an immediate impact on the bottom line, automating…

Groundbreaking Management of Time-Aware Data Allows Businesses to Rewind the Past and Forecast the Future to Better Engage with Customers SugarCRM Inc.®, the company that helps organizations deliver exceptional customer experiences, is driving the future of the industry as the only vendor providing customers a complete view of their data, both historical and forward-looking with its time-aware customer experience (CX) platform. The time-aware foundation is one-of-a-kind, recording, storing and making available all the…

New solution allows enterprises to integrate partner systems of record and single sign-on, achieve seamless record flow and centralized reporting functions ZINFI Technologies, Inc., a company leading the definition and creation of Unified Channel Management (UCM) solutions and a leader in through-channel marketing automation and partner relationship management (PRM), and SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, today announced that they have a fully integrated CRM-PRM…

Faye Business Systems Group and Intelestream merge to bring more resources to mid-market and enterprise customers. One of the largest SugarCRM Global partners, Faye Business Systems Group, announced the merging of Chicago based Intelestream, another top SugarCRM partner, into their organization to solidify their position as a leader in the SugarCRM, Customer Experience, and Financial Software space. With offices around the US as well as in Europe and South America, the combined entity will provide a vast array of…

Latest Enhancements Support Mission of Helping Companies Create Customers for Life   SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced new powerful product features with the Fall ‘19 release, placing an emphasis on self-service, automation and collaboration. These enhancements will result in increased customer satisfaction, lead conversion rates, and cost reductions. Marketing Technology News: Infogroup Names Seasoned Harte Hanks and Epsilon Executives as EVP,…

Successful Global Customer Event Series Continues to Help Clients Amplify Competitive Advantage SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, is gearing up for SugarConnection Paris - where online brand and customer loyalty expert Alex Hunter will serve as keynote speaker. The Paris event marks the third of four global events exclusively for Sugar customers and strategic partners. “We’re excited to welcome Alex to SugarConnection Paris,” said James Frampton, General…

Sugar Connect Integrates Critical CX Activities with Microsoft Office 365 and Google G Suite SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, announced Sugar Connect, its latest product innovation designed to improve end-user adoption of CX solutions through simplification, integration and the application of the company’s no-touch philosophy. Sugar Connect provides sales and customer service representatives critical contextual information about customers when and where they…

Cutting-Edge Technology Acquired via Corvana Gives Customers Early, Actionable Insights and Trend Analysis SugarCRM Inc., a company that helps organizations deliver exceptional customer experiences, announced Sugar Discover, a sophisticated analytics solution acquired from Corvana, a leader in advanced CRM Analytics that provides insights to even the most complicated revenue analytics questions, accurately and fast. Sugar customers can look forward to automating 24/7 monitoring of CRM data, detecting events, feeding users…

Global Customer Event Series Helping Clients Amplify Competitive Advantage Through Customer Experience Innovation SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, is gearing up for SugarConnection Boston - where the company will bring sales, marketing, brand and relationship expert Scott Stratten to the stage as keynote speaker in the second of four global events exclusively for Sugar customers and strategic partners. “We’re thrilled to welcome Scott to SugarConnection…

SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced the addition of John Donaldson as Chief Financial Officer, reporting to Sugar CEO, Craig Charlton. Donaldson brings to Sugar more than twenty years of financial management and investment banking experience. “We’re excited to bring John’s wealth of experience to the executive team to help Sugar continue its accelerated growth strategy,” said Charlton. “He’s an entrepreneurial and transformational finance and operations…

Integrated Console Experience Revolutionizes Customer Support Processes SugarCRM Inc., the company that helps organizations deliver exceptional customer experiences, announced Sugar Serve, a game-changing new offering for automation of customer support processes that puts everything agents need to work a support case right at their fingertips in an integrated and optimized console experience. “This is unlike any level of support for customer service agents on the market today,” said CEO Craig Charlton. “With our Service…