CSG announced that Bret Griess, president, and chief executive officer of the company has shared his plans to step down at the end of the year, following nearly 25 years of service with the company. Brian Shepherd, executive vice president, and group president has been selected to succeed Griess as president and chief executive officer of the company, effective January 1, 2021. In addition, Shepherd will be appointed to the Board on the same date

“On behalf of the Board, I want to thank Bret for his significant contributions and dedicated years of service to CSG,” said Don Reed, chairman of the Board of Directors. “Under Bret’s leadership, the company became more market and customer-focused, a leader in revenue management and cloud payments solutions, and created a culture that fosters innovation. His and his leadership team’s execution on these and other strategic initiatives enabled the company to grow its revenues and earnings, creating long-term shareholder value.

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“We are delighted with the selection of Brian as our next president and chief executive officer,” said Reed. “Brian has a proven record of driving profitable revenue growth by creating a vision and strategy that brings teams together. At CSG, he has demonstrated that he thrives in a dynamic environment and has helped create a strong culture that is values-based and results-focused. He is the right person to lead CSG into its next phase of growth.”

“I’m pleased to have been a part of and lead a team over the years that has built a sustainable, relevant, and resilient company by delivering value to our key stakeholders—employees, customers, and shareholders,” said Griess. “Over the past five years, we have returned the company to a growth-mindset while continuing to be true to our values.”

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“Bret set out several years ago to build a strong, dynamic team that could advance CSG’s value and position in the market,” said Shepherd. “I am honored to help continue the momentum generated by our senior leadership team and 4,600-plus employees around the world. Good things will happen for our customers and shareholders as we continue to help our customers solve their biggest business challenges.”

Shepherd, 52, joined CSG in 2016 and has helped accelerate the growth and strategic direction of the company’s global business, leading CSG’s profit and loss organization. Prior to joining CSG, he held a variety of executive roles with companies such as TeleTech, Amdocs, DST Innovis, and McKinsey & Company.

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