eGain To Showcase Customer Success And Solution Innovation At Digital+AI Day 2018 London

By MTS Staff Writer On Apr 17, 2018

EGain To Showcase Customer Success And Solution Innovation At Digital+AI Day 2018 London

Consume Innovation Easily and Leverage Best Practices to Deliver Digital Experience (DX) and Customer Success

eGain, the leading provider of cloud-based customer engagement solutions, is hosting eGain Digital+AI Day on May 14, 2018, at The Brewery in London and will showcase customer success and innovative solutions to enhance customer’s digital experience.

According to multiple research studies, 70-90% of digital transformation initiatives fail, largely due to point-solution spaghetti and unsynchronized innovation. eGain Digital+AI Day will showcase easy-to-consume innovations, at-scale customer success stories, and industry-leading next practices for DX (digital experience) success. Also, Digital Transformation (DT) experts will show how to operationalize your DX strategies in an agile, no-risk way.

Here are the highlights:

Keynote address: Ashu Roy, eGain CEO
Digital + AI: Connect More Dots
Thought leadership: Brian Manusama, Research Director, Gartner
Next-Gen Digital Experiences: Frictionless, Automated, Smart and Trusted
Customer success at scale with eGain
BT (EE)
Daimler AG (car2go)
Next practices and ideas
Easy AX: Digital-First Agent Desktop
AI, Knowledge, Analytics: 1-2-3-Punch for Service Transformation
Connected Analytics: From Theory to Practice
Why Everyone is Messaging and How to Cope
Demo lounge and expert access (open all day)

Also Read: ProKarma And Lenati Join Forces To Create End-To-End Digital Transformation Company

Recently eGain announced its integration with Facebook Messenger with so many brands and merchants using their Facebook company page to engage with customers, it’s a natural progression for these customers to send customer service requests via Facebook Messenger. Ensuring that these interactions can be integrated into the enterprise customer engagement platform is critical to ensure a brand’s high standards of customer experience can be met. With Facebook Messenger chat integrated into eGain Advisor, a CSR has access to the full power of eGain’s AI-powered technology to quickly resolve any issue with which a customer is struggling.

eGain customer engagement solutions power digital transformation for leading brands. Our top-rated cloud applications for social, mobile, web and contact centers help clients deliver connected customer journeys in an omnichannel world. To find out more about eGain