3CLogic to reveal latest Cloud Call Center and CTI Solution during Knowledge 2020 Digital Experience

3CLogic, a leading provider of cloud contact center solutions, announced its Select-level sponsorship for ServiceNow’s Knowledge 2020 Digital Experience event. The annual conference, recently converted to a five-week digital format due to COVID19, is considered one of the largest gatherings of professionals focused on digital transformation and delivering great customer and employee experiences.

Marketing Technology News: Citi Launches Thought Leadership Website for Institutional Investors

“We are excited to participate in this year’s digital version of Knowledge20,” states Denis Seynhaeve, CEO at 3CLogic. “If the past few months have taught us anything, it’s the importance of maintaining an open line with customers across all channels, digital and voice, while optimizing how work gets done. This will be a timely event as organizations evaluate their priorities for the remainder of the year and beyond.”

While the adoption of digital and self-service channels continues to grow, recent research shows that voice remains a key part of the customer service value chain, especially when addressing complex or time-sensitive inquiries.

Marketing Technology News: Helping School Districts, Teachers and Students Stay Connected During COVID-19 with Free Video Tools

During the digital conference, 3CLogic will host and/or participate in a number of educational and on demand sessions highlighting how organizations of all sizes can extend the value of ServiceNow with a natively integrated call center platform. Sessions include:

• Next Generation Call Center experience with ServiceNow
• Blend Telephony and Real-time Speech Analytics with ServiceNow to redefine Omnichannel Customer Service
• Up-level the agent experience with AI-driven workspaces

Marketing Technology News: Microsoft Signs a 5-Year Deal with The Coca-Cola Company To Transform Global Engagement And Experiences